Here is some quick background.
Aside from working in the family business, I own a laser cutter and engraver.
I cut and engrave custom logos, names images etc on just about any material.
One of my big customers is another boat manufacturer, I cut all their company logos and custom logos for their customers.
I get an easy peasy order the other day.
"Cut this name, here is the material, its two colors; grey and white, white is the background color."
No sweat, I cut it, I'm very proud of myself, ups it back to her.
Today I get a phone call that I ''screwed up the logos".
She wanted grey with white background "yes I know thats what I sent you".
Long story short apparently in her dictionary white background means she wants the letters in white with a grey background.
My head is still spinning about that one.
So to all you bakers with your crazy customers, take heart, its not about the specific technical terms you use and its not that you didn't explain yourself.
LOL I would be tempted to send her the defenition of the word background. I wonder if they describe eveything backwards to their customers with paint jobs and decals. I could hear the argument over a white background with a red decal. The customer gets a red boat with a white sticker ROFL!!!
...apparently in her dictionary white background means she wants the letters in white with a grey background.
And would that be the A$$Backwards Dictionary? 
(Said while massaging my throbbing temples, just thinking of dealing with something like this.)
Just like those people who ask how much for a full sheet cake and when I say "depends ... how big is that?" and they respond with "i dont' know."
You almost ordered a cake that serves over 100 people and you DON'T KNOW how big that is? You're just tossing around the terminology to sound important and smart (which ended up with you sounding "not smart")?
And don't even get me started with people who want a "simple" carved cake to look like a volcano with shooting lava and a monkey band crawling up the side. You know .... Simple! aaauuggghhh!!!!
Shoot me now. Just shoot me now and get it over with.
All of you crack me up on this site really bad!
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