I had to cancel a job for this past weekend. I felt so bad, but I knew I'd taken on more than I could chew and was burning out. I let them know way in advance so they'd have time to find another cake, but I felt really bad. Has this happened to you?
A year ago this past July, I fell and tore muscle in my left thigh. My husband was out of town. It was a nightmare. I was in bed for about 3 days on pain meds and ice packs. I had to cancel 7 cakes for that weekend. Most were regular clients who were very understanding. In fact, one of them is an MD whose husband is an ICU nurse...she volunteered him to come and take care of me if I needed him. I was ultimately off my feet for about 3 weeks and not 100% for about 8 weeks. I felt just awful about all those cakes, but there was not one thing I could do about it. Most have called me to order cakes since then.
Yup, I cancelled a bridezilla once. They got their full retainer back.
lucky for me, no I have not! KNOCK ON WOOD!
a return customer of mine had to change the date of her daughters 13th birthday party and I had to tell her I couldn't do it because I had 4 weddings to do. she was very understanding but sad she wouldn't be eating my cake. I have also had to cancel orders around Christmas of last year due to bad weather. Most were very understanding. They didn't want me out driving in the bad weather. I even sent each of them a $10 gift certificate. Hopefully they will return this Christmas!
Once. I had gotten an emergency call from my dad and I had to rush my mom to the hospital. This was on a Thursday, and the cake was for Saturday.The customer was very inderstanding, and ordered again since then.