edencakes Posted 22 Aug 2005 , 8:56pm
post #1 of

I had an order for a cake this Friday, my first 'gift' cake, two small squares stacked to look like presents. I didn't get a deposit (I know, stupid!) and just got an email (not even a phone call) cancelling due to a 'family emergency'. When I spoke to her Saturday about it, she sounded a bit strange, I almost had to remind her of her order (she placed it over a month ago). I should have seen this coming.

I have other cakes coming up so at least I can still use most of the ingredients, but I bought frozen strawberries for the cake and thawed them already, so I'll have to find something to do with them. I'm SO glad I was lazy last night and didn't bake the cake like I was going to... but I did start on the fondant bow - how long can you keep dried fondant pieces?

Now I'm totally bummed, but I've learned my lesson - always get a deposit!

11 replies
Gingoodies Posted 22 Aug 2005 , 9:04pm
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Edencakes.. I am so sorry this happened to you. I have only had one (thank goodness) cake that I made and decorated and the person never came to pick up. when I called.. they said she wasnt there and practically hung up on me. icon_rolleyes.gif Thankfully, I have an elementary school at the end of my block.. the teachers had a nice treat that Monday morning icon_lol.gif and as a result I do all the cakes for the teachers functions now!! thumbs_up.gif

ntertayneme Posted 22 Aug 2005 , 9:05pm
post #3 of

awwww edencakes... I'm so sorry to hear about your cake order cancelling icon_sad.gif I always ask for a deposit on my wedding cakes .. I guess I should on all my cakes and not just the wedding cakes ... again, I'm so sorry about the order cancelling on you icon_sad.gif

ckirkland Posted 22 Aug 2005 , 9:13pm
post #4 of

edencakes,
I'm so sorry to hear about that. Maybe I should start thinking about getting a deposit too. I have been just trusting their word.
I noticed you live in Memphis. I live 2 hours from you. It's a small world after all.

edencakes Posted 22 Aug 2005 , 9:14pm
post #5 of

Thanks, I guess it really could have been worse - at least I learned a lesson! icon_rolleyes.gif

edencakes Posted 22 Aug 2005 , 9:19pm
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ckirkland - I *actually* live in Horn Lake, MS, but no one knows where that is. I just say I live in Memphis since I practically live there anyway!

It's cool that we're so close - maybe we should get together sometime, I'm sure you could teach me a thing or two! icon_smile.gif

sugartopped Posted 22 Aug 2005 , 9:32pm
post #7 of

I've just started getting cake orders and I was worried about wether or not to require a deposit. So just to test it....I required a $15 deposit for 2 orders (refundable w/in 48hrs of delivery date) and both people didn't mind. I also filled out an order sheet I made and and gave them a copy...both were happy to get a sheet that showed exactly what they ordered..cake size/flavor/decorations/price and deposit requirement!!!

I'll require a deposit and give all customers an order sheet now for every cake order!!!

SweetCreations Posted 22 Aug 2005 , 10:22pm
post #8 of

I am sooooooo Sorry to hear about your order being Cancelled =0( .
Strawberry shortcake sounds good to ME!
& I am Right down the Road from you Make that cake I will come eat it with ya! hahaha. & your right HornLake is just a dot.. blink your eyes and didnt even realize that you passed it up! & Your birthday is just days after mine! =0)~
What a Small world!

~Sweet~ =0)

jscakes Posted 22 Aug 2005 , 10:36pm
post #9 of

thumbsdown.gif Terrible customer!~EX-customer!

You should be able to save the bow and anything else you have made with the fondant. Package them safely in an air tight container and they should stay safe & ready for the next project!

SquirrellyCakes Posted 23 Aug 2005 , 2:20am

That is right JSCakes, if you place your bow carefully on top of foam or bubble wrap or something to give it padding and enclose it in a cardboard box, it will keep for a year or more. Just keep it in a cool dry place.
Sorry for your disappointment!
Hugs Squirrelly Cakes

KayDay Posted 23 Aug 2005 , 2:24am

Their loss! Your cakes are adorable!

tcturtleshell Posted 23 Aug 2005 , 4:41am

I know where Horn Lake is!! My sister used to live there!! She has since moved closer to Memphis. Horn Lake is very pretty!!

On cakes other then weddings & groom's cake I charge up front. If they cancel 7 days before they needed the cake I'll refund their money. If not I give no refund.
On wedding cakes, groom's cakes or any large cakes I charge 1/2 of the price up front, then I require (listen at me.. all this big talk!! LOL!!) the other 1/2, 5 to 7 days before the wedding... because the wedding day is too busy. They sometimes "forget" to pay when you deliver the cakes.

Sorry that person cancelled icon_sad.gif Just look at it like this... Now you have a bow ready for the next bow order you get! Good deal!!

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