Excellent Customer Service!

Decorating By kbochick Updated 7 Jul 2009 , 7:26pm by Kimmers971

kbochick Posted 7 Jul 2009 , 7:05pm
post #1 of 3

I really needed my fondant this week, so I ordered it shipped by 2-day air. When I called to make sure they had gotten the order (as per the email said to do for 2-day air orders), they said that MD was only 2 days away from them anyway. So, they shipped it ground and refunded me the $33 difference between ground and air. I have been happy with all of my orders from them, but this was above and beyond, so I thought I'd share it with all of you.


2 replies
hensor Posted 7 Jul 2009 , 7:14pm
post #2 of 3

I am assuming your talking about Global Sugar Art??
Always had success with ordering through them.

Kimmers971 Posted 7 Jul 2009 , 7:26pm
post #3 of 3

Lucky you - I've had 2 recent bad deliveries and am still waiting to get it resolved w/GSA. Mind you I already told them I needed the 1 item for a cake this week and still don't have it. icon_sad.gif

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