Has anyone gotten their cutters before? I ordered 5 different ones and while I like the size and shape, they didn't roll the one edge down so that when you press on it it isn't sharp. I haven't ever seen this in a cutter, especially a $13 one! The crappy thing is, is that the edges almost feel unfinished, not as smooth as the ones from ecrandle or the other copper store, I can't think of the name right now. So it almost hurts when you press on it. I'm really kind of bummed. Plus, the order took almost two weeks for me to get it and I had to call just to make sure they got my order. I don't know if I'll order from them again. What's your experience, if any?

Actually I like that they are that way. Makes your cutter more versatile.

I thought I heard or read somewhere that you need to use these kinds of cutters commercially.(no rolled seam)

You will find that other cookie cutter places actually sell their cutters.

I had a good experience. You can't beat their variety.

I'm thinking the other place you are referring to is coppergifts.com

Oh, I didn't even think of that for commercial reasons. And I liked their variety too, so many that I couldn't find anywhere else. And yes too, it was coppergifts.com. I guess I just wish they would have filed or buffed it so that it wouldn't feel so sharp to the touch.

As for being more versatile, what do you mean? I'm curious if there's something I'm missing, lol. Thanks!

What I mean by versatile is if you have something that faces one way, you can cut it out the other by using the other side instead of flipping the actual cut out piece of dough.. Like a foot cutter for instance, or an animal ect.

My cutters from there were great. Perhaps you received a faulty item. Have you called them to check? I am sure they would be happy to help.

I, too, like the fact that you can flip the cookie cutter.

I ordered a Mason jar cookie cutter from them recently and it was lopsided (not symetrical like a jar would be.) I contacted them and was instructed to send it back and they would look at it and see if they could fix it.

I asked if they would reimburse the postage since I already had paid it once. They hesitated, but complied and repaired the cutter. I don't think they would have had I not pressed the issue.

I'm not sure if I would order from them again either.

I buy my cutters from www.ecrandal.com
Eric and Jamie Border make the most amazing cutters - great designs and absolutely beautiful workmanship. This is a small family business and they are wonderful people to work with, too. Right now they have a discount for new customers.

Yes, I agree ecrandal cutters are the most exceptional quality -- you will never be disappointed.

I thought shipping was also high at Kitchen Collectibles.

In total agreement about ecrandl. The cutters are works of art in every respect. From the way they are made, to the packaging, and their wonderful customer service. Plus they are reasonably priced. These cutters will be tomorrow's heirlooms!

A few years ago, I entered and won Kitchen Gifts' cookie cutter design contest. I sent in numerous entries for new cutters, and won for my "Fast Food Fries" design. In their newsletter, they acknowledged that I sent in numerous entries. They gave me a free cutter from my Fries design, but made me pay for the other cutters of MY designs which they also produced! I wrote to them and pointed out that they produced MY designs which then generated income for them; and that it would be a nice gesture if they sent me the freebies. No go.
Hence, I have not purchased anything from them since, and I will not EVER.

Glad you like the fries cutter. Burgers and hot dogs need fries, right?
I'm not mad, I'm smarter.
I only wish I had a way to produce the cutters myself because I have LOTS of other ideas. One of my favorite designs was my stand mixer, which they also produced with no credit to me.

Hmmm...interesting to know I'm not the only one who has had issues with them.

Pretty crappy using your designs with no acknowledgement either!

That would really dissapoint me! You should get credit for your designs. Was there fine print that all entries became their property?

Wow, I'm really glad that I said something! I have a really hard time complaining (complete lack of backbone) so I'll just grumble to you guys and never order from them again, lol. At least I wasn't the only one disappointed in their business as a whole.

As for ecrandle, I have four of their cutters and I want to take them to bed with me I love them so much. The order took longer than they expected and I had an e-mail in my box almost every other day explaining why they were backed up, when it went into production, profuse apologies and a note when it shipped. THIS is how a business should be ran! My goal, when I am a super sucessful cookie decorater, is to replace all of my cutter shapes with theirs. Perhaps a pipe dream but at least a nice goal. Oh, and my cow cutter was almost $20, normally about 20 times more than I would spend on a cutter but it's absolutly stunning. It is my favorite by far of all of my collection.

I don't recall any fine print at all, and I didn't sign anything. The contest was very "loose". Send in designs; they pick a winner; winner gets cookie cutter. I was more disappointed than anything. I just thought it would be good public relations, and a sign of good will, for them to give me free cutters from my design entries that they eventually produced. What could it have cost them? Instead, they've lost a customer. Now I order from Foose, Coppergifts, Off the Beaten Path, Downtown Dough and Amazon.com. I haven't shopped at ecrandle yet, but I'll give them a try sometime. I have hundreds of cutters, and I keep buying more.

Somebody at this company need to read this post. It sounds like they may find themselves out of business if they keep this up!