customer claims cake was underdone/raw inside. this was a shaped cake. i had to shape and carve it slightly. i think if would have noticed raw cake. she said the middle of the cake was raw.
after our accident on saturday we looked over the wedding cake ( nothing to do with above cake) and we saw that the texture was super moist and mushy when mixed with the buttercream.
this is the first complaint ive had of any of my cakes being underdone.
huby says we should offer a discount on the next cake or give her a partial refund. i dont want to refund anything because we didnt see the cake. what would you offer?
I'd offer a discount on a future cake (a specific dollar amount off). Then I'd tell her that in the future, you'd be more than happy to give a full refund if she brings the underdone cake back to you. Of course, that won't happen because your cakes won't be underdone, but I think that's fair.
THanks MrsNabe! I like that advice!
Glad I could help