Well my worst nightmare came true on Saturday. I had 140 cupcakes to deliver and set up on a cupcake tower for a Bat-Mitzvah. I usually arrive about 1-1.5 hours before the event is to take place. I walk into the place and the manager shows me the table to set everything up on. I set it all up, make sure it looks perfect and tell him I am all done. He says that the table needs to be moved. Why, I ask, didn't you tell me this before I set everything up. He says no problem, the table has wheels. Well, we begin to move it (I'm sure you know where this is going) and the leg collapses and the entire tower and all 140 cupcakes hit the floor. I thought I was going to vomit; I never knew my body could shake the way it was. He had his staff pick up all the cupcakes and move them to the kitchen and then wanted me to scrape off the frosting, make more and refrost them. I said no, that I am not serving cupcakes that fell on the floor. It is still my name and reputation. I waited for the client to show up and we both explained what happened. Thank goodness she was completely understanding. I told her I will shred her check, since she didn't get a product she owes me nothing. The banquet manager, thankfully, said he will pay for the cupcakes and the repair of my tower. Has anything like this happened to anyone? Is there a way to remedy this or just say sorry to the client. I did make sure the place found her replacement desserts. Would love to hear how you all would handle this.
I think you and the manager both handled it quite well (well, once you convinced him he couldn't serve cupcakes from the floor! ).
I agree with indydebi .. good job
Thanks for saying so. I was just wondering if anyone usually brings extra cupcakes or icing with them. This has never happened before, and I hope it never does again, but it made me think I'm not prepared for such an incident.
omg. when i read that my heart dropped. am sorry for what happened.
Thank God the client was understanding.