Customer Pick Ups

Decorating By ZAKIA6 Updated 4 May 2009 , 5:02pm by ZAKIA6

ZAKIA6 Posted 1 May 2009 , 7:59pm
post #1 of 5

Hi All,

I have a customer coming tomorrow am to pick up a 3tiered cake.
I am using the sps system for support.

Besides telling them to keep the cake on a flat surface (not on their laps on in the back seat) any tips on telling them how to handle the cake?

TIA

4 replies
grammynan Posted 1 May 2009 , 8:03pm
post #2 of 5

Tell them to drive slowly and don't whip around any turns!! Also make sure you have in your contract that "I am not responsible for the cake once it is picked up or delivered."

Deb_ Posted 2 May 2009 , 12:02am
post #3 of 5

Are you boxing it? If not be sure when they place it in their car that there isn't anything close to the cake that could fall onto it.

Keep the car cool.....AC turned on also helps.

Agree with grammynan............have them sign a release form stating that the cake was in perfect condition at pick-up and that you are not responsible for any damage that may occur once in their hands. Make sure they initial all the important information so that they won't come back and say they didn't see it.

xstitcher Posted 2 May 2009 , 2:10am
post #4 of 5

How about using some shelf liner under the cake?

ZAKIA6 Posted 4 May 2009 , 5:02pm
post #5 of 5

hi thanks for the replies...
im responding now since i didnt have any pc access this weekend.

yes i boxed the cake
i tried to them to put in in the trunk (flat surface) - but there was too much stuff icon_sad.gif
i tried to put it on the floor of the car (the front seat) but the cake was too big icon_sad.gif
so she wound up holding it on her lap - it was 1/2 hour car ride.
she called and said all was ok and that the cake arrived in tact.

thanks for the suggestions. i will keep them in mind for future deliveries.

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