Please Help - Uh...how Do I Respond To This?

Decorating By yellobutterfly Updated 10 Mar 2009 , 10:18pm by xstitcher

yellobutterfly Posted 9 Mar 2009 , 10:25pm
post #1 of 3

I did a cake for a lady this past weekend. Originally her referral came from a friend of hers who had ordered the dumptruck cake in my photos - that cake was done in May. She contacted me immediately after and gave me her date then for her March party - yeah 10 months in advance, and I'm not even that busy, usually people just tell me a week or so ahead of time, lol.

I talked to her thru e-mail a few times, and told her I'd do the cake, but to contact me closer to the deadline with the details. She had cupcakes and cookies from me in September (which are the polka dot cupcakes and coordinating cookies) at the same friend's house for a mom's group party, and since then e-mailed me pretty often to talk about what she wanted, etc. I did her cake Saturday, it's the space cake in my photos. Today I got this e-mail from her:

"Hi, Julie. Thank you for bringing the cake. I'm sad to say that I thought it did not taste like the cupcakes I devoured at _____'s house. The buttercream just didn't taste like buttercream to me. How were ___'s cupcakes made? Was it different frosting? What type are you planning for Friday? Thanks! L"

Uh...I use doctored cake mixes, this was white cake and so were the previous cupcakes...I still used buttercream frosting with the same flavors I always use - almond and vanilla...but I did recently switch to SugarShack's icing recipe...which really tastes the same as my old recipe - the Brite white recipe on here (altered without the salt, icing base, vinegar and creme bouquet and subbing in almond and vanilla)...and very good, I like sugarshack's better because it smoothes better and handles easier...I am so at a loss, I've never had a complaint, and this lady had ordered ahead 5 dozen cupcakes and 2 dozen cookies for her son's school b-day party this friday...what do I tell her? how should I respond? HELP!!

2 replies
Sugarflowers Posted 10 Mar 2009 , 9:50pm
post #2 of 3

Maybe she likes a lot more frosting like cupcakes have.

Personally, a little bit of salt will really bring out the flavors in your frosting. It's also possible that she doesn't like almond. When I first started a lady ripped into to me for flavoring the frosting with almond. She did NOT like it.

These are just some ideas. I'm sorry I couldn't be more help.

Michele

xstitcher Posted 10 Mar 2009 , 10:18pm
post #3 of 3

Duplicate post, see responses at

http://cakecentral.com/cake-decorating-ftopict-621902.html

Glad to hear everything worked out! thumbs_up.gif

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