An Idiot With A Reasonable Offer...
Decorating By sweetlayers Updated 11 Feb 2009 , 10:25pm by sweetlayers
Like an idiot, I told a nice lady yesterday (Tuesday) that I would sculpt another guitar cake for her for today (Wednesday)!
Last night, when I got home, I realized that the bagger did NOT put my oil in the bag so I tried to rig the recipe and failed miserably 2 times in my 16x16 square pan, (you know that is a lot of batter!) So ultimately, I never got the opportunity to sculpt the cake because both the cakes fell!
Instead, I woke up early, went to the store, purchased more supplies and baked a simple square 8x8 which will give her the same number of servings, but not sculpted. (I was late for work.)
I emailed her and told her what happened, I'm charging her MUCH less only $25 in this case and am giving her a 40% off voucher for her next purchase if she agrees to even take this cake.
Do you think my discounts were reasonable? Do you think she will go for it? I didn't want to leave her in a bind with no cake at all for her son's 18th birthday.
Could you put a guitar design on it somehow? I wouldn't think that an 18-yr-old would care too much, but he might if the cake is totally plain. If you could do something on it that might be better.
Personally, I would care if I were expecting 1 thing and got another.
However, with the discount and voucher you gave her, I would come back to you for another cake.
I think your discounts are very reasonable. The lady didn't give you much notice for the cake.
I hope everything goes ok
You did the right thing in the situation. You had a disaster, but did the best you could! If she is angry, just apologize profusely, tell her how unusual it is for you, and then give her another discount on a future order.
Just remember-the worst thing that can happen is that she is angry and refuses the cake at all. If that happens, well, it's sad, but you can handle it!
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