Like an idiot, I told a nice lady yesterday (Tuesday) that I would sculpt another guitar cake for her for today (Wednesday)!
Last night, when I got home, I realized that the bagger did NOT put my oil in the bag so I tried to rig the recipe and failed miserably 2 times in my 16x16 square pan, (you know that is a lot of batter!) So ultimately, I never got the opportunity to sculpt the cake because both the cakes fell!
Instead, I woke up early, went to the store, purchased more supplies and baked a simple square 8x8 which will give her the same number of servings, but not sculpted. (I was late for work.)
I emailed her and told her what happened, I'm charging her MUCH less only $25 in this case and am giving her a 40% off voucher for her next purchase if she agrees to even take this cake.
Do you think my discounts were reasonable? Do you think she will go for it? I didn't want to leave her in a bind with no cake at all for her son's 18th birthday.
Could you put a guitar design on it somehow? I wouldn't think that an 18-yr-old would care too much, but he might if the cake is totally plain. If you could do something on it that might be better.
yes, I did put a picture of the same guitar on the cake, it's just not shaped like it.
Personally, I would care if I were expecting 1 thing and got another.
However, with the discount and voucher you gave her, I would come back to you for another cake.
I think your discounts are very reasonable. The lady didn't give you much notice for the cake.
I hope everything goes ok
If there weren't a rush order fee, I would say your offer was reasonable.
You did the right thing in the situation. You had a disaster, but did the best you could! If she is angry, just apologize profusely, tell her how unusual it is for you, and then give her another discount on a future order.
Just remember-the worst thing that can happen is that she is angry and refuses the cake at all. If that happens, well, it's sad, but you can handle it!
Everything worked out well. Thanks for your support.