On Sale, All Out Of Stock!?!

Business By Melvira Updated 4 Jan 2009 , 9:48pm by all4cake

Melvira Posted 4 Jan 2009 , 3:43am
post #1 of 47

There is a certain online supplier that sent out an email to those subscribing to their newsletter and it said that since 2008 was so great, this week only they are offering their customers 25% off of EVERYTHING on the site. That's right, every item in stock is 25% off. That is amazing! Oh, yah... you guessed it... NOTHING is in stock. Ok, I can't say nothing, but all of the pans (you know, the expensive thing that you'd definitely want to buy while on sale) are out of stock, as well as the majority of other items I considered purchasing. Every time I clicked on something that looked interesting, guess what...? Now, this sale just started today, and it was only sent to their newsletter recipients, so you can't tell me that EVERYTHING in the store sold out that fast. Does anyone else feel this was perhaps slightly dishonest? Or am I completely overreacting? I don't mean to be cranky about it, but it just feels like the old bait and switch that "A certain electronics store" is famous for! You know, they advertise a really great laptop for $300 and it says "While supplies last". The ad comes out on Sunday morning, you could go there at noon on Sunday and guaranteed, "Oh, it just sold out! So sorry! But look, here's one that's half as good for $800!!"

46 replies
sari66 Posted 4 Jan 2009 , 4:13am
post #2 of 47

Yeah this sounds like a bait to Me. If the sale started today then they should have stocked up for the sale right? I hate when that happens. Well, maybe if ppl speak up they'll run the sale again with the products!

Melvira Posted 4 Jan 2009 , 4:27am
post #3 of 47

That's my take on it... who has a sale on the four things left in the back room? You stock up and then have a sale so you can SELL SOME STUFF! Ergh.

indydebi Posted 4 Jan 2009 , 4:42am
post #4 of 47

They probably could have averted some of the frustration by a simple wordage change of "End of the year clearance .... 25% of everything in stock". But to say "everything on the site" is misleading, to be sure. With the first one, I'd kinda expect them to be out of stock on popular items ... and that they were having a sale to get rid of the stuff that didnt' move as well as they thought it would.

Simple word use could have kept this so simple.

FlowerGirlMN Posted 4 Jan 2009 , 6:03am
post #5 of 47

Out the scamming [email protected]!!!

Rachael1013 Posted 4 Jan 2009 , 6:16am
post #6 of 47

In their defense, they just had a sale a few days ago - New Year's Day actually. They also sent out a coupon for that, so that could explain why their stock is low...I mean, it's only been 3 days.

cblupe Posted 4 Jan 2009 , 6:27am
post #7 of 47

Is it fair for me to ask who you are talking about, I would like to view what they have on sale (or not).

lisa78332 Posted 4 Jan 2009 , 6:35am
post #8 of 47
Quote:
Originally Posted by Rachael1013

In their defense, they just had a sale a few days ago - New Year's Day actually. They also sent out a coupon for that, so that could explain why their stock is low...I mean, it's only been 3 days.





I partly agree with you. However, if they lacked things, then they should have waited until they had more things in stock before having a sale. Its like if you go to a department store and they had the day after Christmas Sale and then they advertise for a New Years sale on a certain type of shirt but they don't have any.

Rachael1013 Posted 4 Jan 2009 , 6:40am
post #9 of 47
Quote:
Originally Posted by lisa78332

Quote:
Originally Posted by Rachael1013

In their defense, they just had a sale a few days ago - New Year's Day actually. They also sent out a coupon for that, so that could explain why their stock is low...I mean, it's only been 3 days.




I partly agree with you. However, if they lacked things, then they should have waited until they had more things in stock before having a sale. Its like if you go to a department store and they had the day after Christmas Sale and then they advertise for a New Years sale on a certain type of shirt but they don't have any.




This is the add copied from my e-mail:

With such a great 2008, we couldn't think of a better way to say thank you to our customers in the beginning of 2009, other than to offer 25% off all orders.

Use code: newyear when checking out and you will receive 25% off your entire order.

This coupon is valid from Saturday, January 3rd, 2009 until Saturday, January 10th, 2009.



Enjoy!


It's good for a week, so I'm sure they will have other shipments arrive before the sale is over...

FlowerGirlMN Posted 4 Jan 2009 , 6:47am
post #10 of 47

You should ask for a rain check.

aligotmatt Posted 4 Jan 2009 , 6:49am
post #11 of 47

okay, I'm a bit stubborn and have my moments... but i filled a huge 'cart' their once and I had put in my GENDER in order to check out. How in the world does my gender pertain to my need for fondant and petal dust? So, I stopped shopping there all together. I sent them an email about it too...

all4cake Posted 4 Jan 2009 , 7:22am
post #12 of 47

....or placing a large order...everything in stock when you placed the order...charged for the entire order...package arrives and the items that you REALLY NEEDED weren't in there...have to wait darn(should read damn in a big way too) near a week for them to credit your account ...don't get a notice that they were out of stock and your account will be credited...nooooooooooooo....that doesn't happen until AFTER you contact them that items were not in your package and "THANKS A WHOLE HELLOFALOT...!" what happened to those 'out of stock' buttons on their site? I mean other items stated out of stock.... I understand that there may have been a RUSH on puke pink petal dust and the system just didn't have time to keep up with the update in stock...anyway, that was almost a year ago and I haven't ordered from them since...Gee whiz, if you're riding tight with the finances and they take a week to credit your account...that's more than a week you lost on getting supplies 'cause you don't find out until the &^%$ ain't in your box!

Oh, good grief! Did I just vent???? Sorry Mel, that one place just annoys me!

Sweet_Guys Posted 4 Jan 2009 , 2:23pm
post #13 of 47

Which company are you all talking about?

Paul & Peter

Mac Posted 4 Jan 2009 , 2:52pm
post #14 of 47

Almost sounds like the company that sent me an email invitation to buy at their Day After Christmas sale...use the code "christmas" and get 25% off...Good only for Dec. 26th.

Guess what? I ordered on Dec 26th and put in the code "christmas" and was told that it had expired. Called the company and a recorded message told me to go to the internet to leave my message as that was the fastest way to get a response. So I did...put in order number and the time and date that was ordered and told them that I did not get the discount and wanted to know why and that I expected my account to be credited since I had ordered on that date.

No answer to my email and no credit to my account!!! So I will not be ordering from this company again!

dlinnane Posted 4 Jan 2009 , 3:48pm
post #15 of 47

Mac, I know the feeling - I placed an order inmmediately with them and had the same results. Emailed them immediately, too, stating I would like to order, and have YET to receive a response. Now, this has been a great company to deal with in the past, and I can't imagine why they would pull such nonsense. It sure is disappointing.

Melvira Posted 4 Jan 2009 , 4:03pm
post #16 of 47

For those who have asked, I am not going to publicly state the name of the company at this point. I'm sorry, but I don't want to stir up trouble for this company if this is a legit 'oops' on their part. That is the precise reason that I didn't use any real company names in this post. I don't want to be attacked as a 'store basher' ya know?

Gender? Really? That is unacceptable. There is no reason on God's earth that it could make a darn bit of difference in you getting your order. I mean, if they are keeping demographic records, that's fine, but they should explain that and offer the 'prefer not to answer' option.

dailey Posted 4 Jan 2009 , 4:48pm
post #17 of 47
Quote:
Originally Posted by Melvira

For those who have asked, I am not going to publicly state the name of the company at this point. I'm sorry, but I don't want to stir up trouble for this company if this is a legit 'oops' on their part. That is the precise reason that I didn't use any real company names in this post. I don't want to be attacked as a 'store basher' ya know?

Gender? Really? That is unacceptable. There is no reason on God's earth that it could make a darn bit of difference in you getting your order. I mean, if they are keeping demographic records, that's fine, but they should explain that and offer the 'prefer not to answer' option.




well actually, you *did* kinda "out" them by the info you gave in your post, LOL! at least for those who get the newsletter...

Melvira Posted 4 Jan 2009 , 4:55pm
post #18 of 47

But I didn't say any names... therefore I feel that I haven't crossed a line. Does that make sense? Anyone who gets the newsletter will possibly notice this trend on their own even if they don't read this post. I just want to find out if I am overreacting to a few items being out, or if it really does seem that a large portion of stock is not available. I'm looking for a little perspective before I go off getting all bent, ya know? Trying to be reasonable instead of menstrual. That's not always easy! icon_rolleyes.gif

indydebi Posted 4 Jan 2009 , 5:06pm
post #19 of 47
Quote:
Originally Posted by Rachael1013

This is the add copied from my e-mail:

With such a great 2008, we couldn't think of a better way to say thank you to our customers in the beginning of 2009, other than to offer 25% off all orders.

Use code: newyear when checking out and you will receive 25% off your entire order.

This coupon is valid from Saturday, January 3rd, 2009 until Saturday, January 10th, 2009.


It's good for a week, so I'm sure they will have other shipments arrive before the sale is over...




There are two kinds of sales: A sale to clear out excess or leftover inventory that didn't move during the normal selling season (i.e. after Christmas sales on lights, cards, bows and wrapping paper) .... and a sale to promote items that have been brought in JUST for a specific purpose (i.e. school supplies in August).

I read this one as a "we want to clear out our inventory" type of sale. They are giving a 25% off of the order .... not "everything on their site". A sale right after Christmas/New YEars, I would expect to be a "gotta clear out the warehouse of the leftover stuff" type of sale, not a "we ordered a ton of stuff so we could sell it to you cheaper" sale.

Some states have an Inventory Tax (Indiana just recently abolished their's) so lots of companies want to decrease their warehouse inventory so they don't have to pay the tax on what they have on hand. Very common. Even without an inventory tax, their on-hand inventory is considered "assets" and subject to tax ... so of course they are working, right now, to reduce that. (Remember, I used to manage warehouses and do inventory control for large manufacturing companies, so been-there-done-that.)

It's all a matter of interpretation .... and as mentioned earlier, they could have avoided this controversy with some better selected wording in their ad.

galliesway Posted 4 Jan 2009 , 5:16pm
post #20 of 47

I'm a little offended( not with the company). They did have a problem with the day after Christmas code which may have been why they offered this . They made up for the last they had a problem with the servers and I'm we all understand about the problems that sites have had with servers right?! Many of us got $ to spend for Christmas and gift certificates so keep that in mind. I have been bummed when stuff is out of stocked but when everyone got wind of the reasonable shipping and great prices you's expect that. I have them notify me when something I want is back in stock or try and find it somewhere else plain and simple . All companies these days can't afford to have excessive inventory sitting on their shelves hoping to be bought while the trend is consumers are cutting back. I've said my peace and stand by this outstanding company!

Kelley

cakesbycathy Posted 4 Jan 2009 , 5:18pm
post #21 of 47
Quote:
Originally Posted by dailey

Quote:
Originally Posted by Melvira

For those who have asked, I am not going to publicly state the name of the company at this point. I'm sorry, but I don't want to stir up trouble for this company if this is a legit 'oops' on their part. That is the precise reason that I didn't use any real company names in this post. I don't want to be attacked as a 'store basher' ya know?

Gender? Really? That is unacceptable. There is no reason on God's earth that it could make a darn bit of difference in you getting your order. I mean, if they are keeping demographic records, that's fine, but they should explain that and offer the 'prefer not to answer' option.



well actually, you *did* kinda "out" them by the info you gave in your post, LOL! at least for those who get the newsletter...





I disagree. I have absolutely NO idea which company she's talking about (it's really bugging me not to know BTW icon_biggrin.gif ).
Unless you recieve that particular newsletter, you're really not going to know who she's talking about.

Melvira, I'd be irritated too.

Melvira Posted 4 Jan 2009 , 5:41pm
post #22 of 47
Quote:
Originally Posted by galliesway

I'm a little offended( not with the company). They did have a problem with the day after Christmas code which may have been why they offered this . They made up for the last they had a problem with the servers and I'm we all understand about the problems that sites have had with servers right?! Many of us got $ to spend for Christmas and gift certificates so keep that in mind. I have been bummed when stuff is out of stocked but when everyone got wind of the reasonable shipping and great prices you's expect that. I have them notify me when something I want is back in stock or try and find it somewhere else plain and simple . All companies these days can't afford to have excessive inventory sitting on their shelves hoping to be bought while the trend is consumers are cutting back. I've said my peace and stand by this outstanding company!

Kelley




I'm sorry that you chose to feel offended, that is the PRECISE REASON I did not mention names. I am not trying to make this THAT kind of thread. I simply wanted PERSPECTIVE, which I am receiving. I appreciate the helpful input I have received. It has help me readjust my attitude. Sometimes we ALL need that...

Indy I totally agree that verbiage could've solved this whole problem. Had I received an email that said something like "Tired of leftovers? SO ARE WE! So we're offering you 25% off of all REMAINING merchandise!" I would've chuckled, and went to see if there was anything 'left' that I wanted. If not, I'd have chalked it up to 'that was popular this year!'. However, what this email said to me was that they had a good sales year in '08 and wanted to pass along their good fortune with a sale. I'm also sure that I exaggerated about how much is not in stock. It just seemed that all the things I wanted to purchase were the items that were out of stock.

sunshinecake Posted 4 Jan 2009 , 5:48pm
post #23 of 47

it's pretty irritating to not know who you're talking about. if you want to complain or warn people or whatever, just put it all out in the open.

nothing about the ad bothers me.. 25% off your order. they put a shiney happy spin on it because they're not going to say all they have left is the stuff no one wanted. if you find something you want, then you get 25% off, if you don't then don't buy.

galliesway Posted 4 Jan 2009 , 5:49pm
post #24 of 47

No problem Mel but the sales are intended for those who are members and we aren't suppose to give out codes. They had a problem with code with the sale they just had the code wasn't taking and they have made it up to us in the past they increased the %. The company has been know to give incentives for making suggestions. I felt like a big sis protecting her younger sibling . I shouldn't have jumped right in~ so shake hands?!

indydebi Posted 4 Jan 2009 , 5:55pm
post #25 of 47
Quote:
Originally Posted by Melvira

Indy I totally agree that verbiage could've solved this whole problem. Had I received an email that said something like "Tired of leftovers? SO ARE WE! So we're offering you 25% off of all REMAINING merchandise!" I would've chuckled, and went to see if there was anything 'left' that I wanted.



YES!! Exactly! thumbs_up.gif

Melvira Posted 4 Jan 2009 , 5:59pm
post #26 of 47
Quote:
Originally Posted by galliesway

No problem Mel but the sales are intended for those who are members and we aren't suppose to give out codes. They had a problem with code with the sale they just had the code wasn't taking and they have made it up to us in the past they increased the %. The company has been know to give incentives for making suggestions. I felt like a big sis protecting her younger sibling . I shouldn't have jumped right in~ so shake hands?!




Oh absolutely, I'm not upset with you at all!! I don't think I gave out any codes, did I? If I did, I certainly had no intention to! I was just looking for an opinion on a situation, not on a company specifically! I don't like to come on here and bash a company because there are so many people here that we could seriously ruin someone's business. And believe me, this situation is not worth that!! Honestly, I was irked off last night when I posted originally, so I may have been a little extra b*tchy... sorry 'bout that. icon_lol.gif

Ironbaker Posted 4 Jan 2009 , 6:19pm
post #27 of 47

You didn't but someone else did give out the code. I can completely understand the frustration (as a member myself, it can be frustrating at times) but I can attest to the fact that they do give back to their members frequently, have awesome prices and are great people. The forums are small group of wonderful, helpful and encouraging ladies and gents too so I can also understand the defense. I just take the sales as "if I find something, I get a % off - great!" If they mess up or run into problems, they always make it up.

Nothing wrong with venting, threads like these are just known to take on a life of their own and I know that's not what you were going for. I hope you do find something later. icon_smile.gif

tenlyk Posted 4 Jan 2009 , 6:24pm
post #28 of 47

I wouldn't consider this post bashing the online store. Anyone who goes to the site would run into the same issue of no inventory, regardless of whether they had the coupon code or not.

If anything you would be advertising for this online store (if you give out the name). Anyone who does not know what store you are talking about would want to go and check it out (hence, the requests for the name of the store). They may even find something instock that they wanted to purchase.

As far as giving out the code, I am not sure if this is a problem either. The code was just sent to those on the mailing list. I bet that the site would want to have new customers, and they would be adding those new customers to their mailing lists for future orders.

Mailing list = free advertising

Anyway, that is just my two cents.

bizatchgirl Posted 4 Jan 2009 , 6:25pm
post #29 of 47

It was another poster that gave away the codes, by copying verbiage from the letter.

Anyway, Melvira, I feel you were more than discreet and just venting the situation without going over the line. I have felt horrible since that post on Cakes by Sam, where Sam finally came on here and cleared things up. You never know who from the company is a member of the site, you never know if it is a genuine problem (like server issue) and your experience may be entirely unique, though some other posts make it seem like it's not.

Too the PP who wanted to know the company to take advantage of the sale, the sale wasn't for all of us, sadly, so knowing that won't help. And to the PP who wanted to be forewarned...maybe we should ride this out and see if Melvira receives a response to the issue and if the company shows good customer service, since some people have obviously had good experiences with the company.

justme50 Posted 4 Jan 2009 , 6:52pm
post #30 of 47

I rarely post here anymore because of the mob mentality that seems to exist from time to time, but I'm going to jump in on this one.

The owners of that site have repeatedly asked people not to post sale codes publicly, yet it continues to happen. No wonder they're running low on stock. I'll fault the owners for being too trusting (they certainly could've put safeguards in place to avoid a mass rush by people who never frequent the forum), but I won't fault them for not loading the shelves when the code gets abused.



It's a trustworthy, reliable site. It's not baiting of any kind and it's not misleading. They're having a sale. If they have something you want, you get a discount. If they don't, they don't.

Everyone knows the site we're talking about and I think it's a shame to trash a trustworthy store just because an item you want to buy is out of stock.

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