indydebi Posted 28 Oct 2008 , 5:32pm
Quote:
Originally Posted by loriemoms

Quote:
Originally Posted by pmaucher


Is it just me, but are customers watching too much Duff and cake challenges, wanting high end cakes for "walmart prices". Food Network should start posting general prices of each cake shown, "And this cake would cost you!!" at the end of each episode icon_twisted.gif . Then maybe once the cheapies see what the cake cost, they will leave us alone and be happy with walmart.



God, this is SO true!!! I get photos all the time from women who want to have a birthday cake for thier kid and they want to pay 20 dollars for it. I asked them "do you know how much time it takes to make all those gum paste cars and trucks or bows and animals??"




AGREE! I describe it as "Their eyes have seen the glory (on Ace of Cakes) but their brains haven't caught up (still thinking walmart price)."

Quote:
Originally Posted by alvarezmom

mpaucher---I totally agree with you! Some ppl will always have the frame of mind....cake=flour, eggs sugar, water/milk=$6.00 So the cost of cake should me around $10 including your labor. LOL



Hubby has a GREAT idea to battle this! We're going to put it together, I swear we are, and I'm hanging it in the shop!!

Picture of a rock .... picture of the statue of David. Sub heading? "Both made from the same ingredients."

Picture of a paint by number .... picture of a Picasso. Sub heading? "Both made from the same ingredients."

Picture of the ugliest cake in the world (butter knife iced, grocery store candy letters) .... picture of a Sylvia Weinstock cake. Sub heading? "both made from the same ingredients."

Headline at the top of the page? "YES .... THERE IS A DIFFERENCE!"

pmaucher Posted 28 Oct 2008 , 5:47pm

lol, indydebi take a pic when you hang this up. classic.

diamondsonblackvelvet13 Posted 28 Oct 2008 , 7:52pm

Indydebi, I'd like to order one of those! They ARE available for pre-order right??!!?? LOL!

tyandton Posted 28 Oct 2008 , 10:09pm

You guys are great!!! I have tried to post pictures and for some reason they won't go through. I have several cakes that I was wanting to post but I have never been able to get them to post. I have tried countless times. Anyway....Thanks you guys!!

I will let you know what she says when I email her back. I haven't done it yet. She did pay in advance and here's the worst part of it......I felt sorry for the poor girl and only charged her $100 for the d!@m thing. She hasn't come right out and asked for her money back-yet. But she will not get it. She lives 15 hours away and the wedding was in a town about 100 miles from me. I don't think that she can ruin our reputation. I just don't like that she complained after all that. I don't feel that she has a legitimate complaint. If I felt she did I would gladly work out something with her. Certinally not a full refund. They did take phtoto's with the cake, cut the cake & eat the cake. They were thrilled when they left the restaurant with it and didn't complain for over 2 weeks. She said she got to looking at the wedding pictures and decided she didn't like it. That's what happens when you try to be nice to someone!!!
She is young and it was a shotgun wedding, if you know what I mean. I understood her need to cut corners and what is irritating is that she has in almost every email acknowledged what the differences were going to be and expressed that she understood. I am working on a line by line list of her emails to send back to her with a reference sheet regarding each item that she changed from the photo. The only thing that she did not change was the shape of the cake. I see now that after seeing the picture and her listing all of her changes that instead of detailing all of the changes I should have just said "You basically just want a 2 tier round cake with white buttercream, no decorations for 50 people." Probably still would not have made a difference!

BTW. When you make that poster to hang on the wall please make sure and post it. I read it to my husband and he loved it! We should hang the same thing up!

T

Horrorxgirl Posted 4 Nov 2008 , 3:15am

I always have a fear of this happening. I recently got a request for a wedding cake that had a small, hard to see picture attached of a buttercream cake that looked like it had basket weave around it, orange flowers on top that looked like wild flowers, and multicolored dots all over the sides of the cake.
But the cake request said they wanted a fondant covered cake with pink polka dots and roses on top.....just like the picture. Yeah that would have looked like a completely different. And maybe they knew that, but I still fear people's stupidity.

tyandton Posted 4 Nov 2008 , 4:28am

UPDATE: She has not responded to me since I emailed her back! Anyone suprised?

T icon_lol.gif

Ironbaker Posted 4 Nov 2008 , 5:12pm

Nope. icon_lol.gif

ctucker Posted 6 Nov 2008 , 10:02pm
Quote:
Originally Posted by CakeChica

In my opinion, when someone askes for a cheap cake, that sets off a light in my head to beware of this person.




Why would you be suspicious of somebody for wanting to save money? People dont need to be rich to be good people and its comments like these that lead to discrimination. thumbsdown.gif for this comment

-K8memphis Posted 6 Nov 2008 , 11:07pm
Quote:
Originally Posted by ctucker

Quote:
Originally Posted by CakeChica

In my opinion, when someone askes for a cheap cake, that sets off a light in my head to beware of this person.



Why would you be suspicious of somebody for wanting to save money? People dont need to be rich to be good people and its comments like these that lead to discrimination. thumbsdown.gif for this comment




When someone asks first about the cost of a cake then they probably are not the type of customer that will eventually buy my cake. so in the sense of business acumen it's a give away that this person is likely not in my market.

Has nothing to do with class envy.

ctucker Posted 6 Nov 2008 , 11:18pm

Really? See I would think that a person who inquires about the price is likely somebody who is not used to buying cakes and is interested in exploring the idea of having a professional cake made for them - thus a potential customer who if impressed could become a repeat customer. I would also think that if I disregarded them based on the fact that they were on a budget, then they would definatly not become a customer.

Juds2323 Posted 8 Nov 2008 , 5:43am

Ok I hope you don't mind but... indydebi I just had to give you the poster. I changed some images. I had to use a wedding cake to go with the sylvia - afterall you might get "well that's a birthday cake not a wedding cake so of course they are different". LOL. And I wanted a paint by numbers to match the famous painting. Hope you enjoy....

Judi

arosstx Posted 8 Nov 2008 , 5:53am

Great job juds! And so true - again wisdom from indydebi. What would I do without CC? icon_smile.gif

loriemoms Posted 8 Nov 2008 , 6:04am

I love it!!! Should we add prices?

tyandton Posted 19 Nov 2008 , 2:27am

Well....never did hear from the little bride. BUT>>>>> she actually filed a complaint with the BBB. I am in the strong mindset to take a hit if they side with her. There was nothing wrong with her cake and I feel that I don't owe her anything. Will keep you posted. I tried again to post the pic but can't get it to upload. I keep getting an error message.

indydebi Posted 19 Nov 2008 , 2:55am
Quote:
Originally Posted by Juds2323

Ok I hope you don't mind but... indydebi I just had to give you the poster.




I just now saw this and I LUV IT!!!!!!!!!!!!!!!! icon_lol.gificon_lol.gif YOu did great and I'm keeping this one!!!

stephaniescakenj Posted 19 Nov 2008 , 3:18am

Oh that totally sucks! I think if you respond properly to the BBB you'll be ok. Just make sure you have all of your paperwork in order and submit everything to them proving that she requested certain changes, etc.
Good Luck!

-K8memphis Posted 19 Nov 2008 , 10:51am
Quote:
Originally Posted by tyandton

Well....never did hear from the little bride. BUT>>>>> she actually filed a complaint with the BBB. I am in the strong mindset to take a hit if they side with her. There was nothing wrong with her cake and I feel that I don't owe her anything. Will keep you posted. I tried again to post the pic but can't get it to upload. I keep getting an error message.




The BBB doesn't take sides. All you have to do is respond to stay in their good graces. They record complaints and responses. So long as you clear every complaint with a reply (and they document all this) then you should be fine. Especially mention that she avoided your attempt at communication and did not respond to you. "So how could any reasonable merchant ever expect to meet Ms. Bride's expectations if she will not communicate?"

You'll be fine.

-K8memphis Posted 19 Nov 2008 , 11:07am
Quote:
Originally Posted by ctucker

Really? See I would think that a person who inquires about the price is likely somebody who is not used to buying cakes and is interested in exploring the idea of having a professional cake made for them - thus a potential customer who if impressed could become a repeat customer. I would also think that if I disregarded them based on the fact that they were on a budget, then they would definatly not become a customer.




Y'know hopefully that would be the case and that they are going to order. But you get a feel for these certain kinds of calls that lead with the 'how much is it' question.

It's not that I would disregard them at all. It's that there's a flag on the play, a light comes on, or goes out. It's generally but not always a signal that this person is like me economically and can't afford my services.

I had a lady call who's decorater moved away. She wanted a half sheet cake with special decor for $20. Agh, no.

I had a bride request pricing on a cake for 100 people. I gave her my price she said her budget was less than that could I work with her. I said yes I can make a cake for 75 people for that amount of money.

So yah gotta take it with a crystal of sugar.

cakesdivine Posted 19 Nov 2008 , 5:09pm
Quote:
Originally Posted by indydebi



Picture of the ugliest cake in the world (butter knife iced, grocery store candy letters) .... picture of a Sylvia Weinstock cake. Sub heading? "both made from the same ingredients."

Headline at the top of the page? "YES .... THERE IS A DIFFERENCE!"




Apologize in advance if someone else has already pointed this out...BUT

DEBI! Why use a SW cake pic when yours are so phenominal! It would make a bigger impact to your customer and have direct relevance if you use one of your cake pics!

You rock btw!

scrabblemomof1 Posted 20 Nov 2008 , 7:58pm
Quote:
Originally Posted by indydebi

I would tear her points apart one by one.
"As we discussed in our emails dated 5-15, 5-26 and 6-2, a cake to serve 40 cannot be made as a 4-tier cake, which is why it was agreed yours would be 2-tier. The original 4 tier cake in the photo serves about 175 people. Another of the differences you point out is your cake has no bows. In your 7-1-08 email, paragraph 2, you directed me to leave off the bows. Another difference you point out is no pearls. In your 7-4-08 email, paragraph 1, sentence 3, you directed me to not put on any pearls. We had a number of email exchanges where I informed you that fondant and BC do NOT look the same ... see our emails dated 6-25-08, 7-2-08 and 7-12-08."
Etc. icon_twisted.gif




LOLOLOLOL judge.gif My words exactly! If people change it too much, I usually find a picture of a cake closer to what they're REALLY describing and say, "You mean like this??" LOL

mmgiles Posted 20 Nov 2008 , 8:45pm

[quote="cakesdivine"]

Quote:
Originally Posted by indydebi



DEBI! Why use a SW cake pic when yours are so phenominal! It would make a bigger impact to your customer and have direct relevance if you use one of your cake pics!

You rock btw!



While I think we all agree on how AWESOME Debi is, if she were to use her own picture, would someone assume she was full of herself comparing her cake with such great works of art. I would think Sylvia was just as "big-headed" if she were to use her own picture in this situation as well.

cakesdivine Posted 20 Nov 2008 , 11:50pm

[/quote]While I think we all agree on how AWESOME Debi is, if she were to use her own picture, would someone assume she was full of herself comparing her cake with such great works of art. I would think Sylvia was just as "big-headed" if she were to use her own picture in this situation as well.[/quote]

Not at all. She is showing and comparing her work to a piece of crap work, showing that there is a difference. Most lay people don't even know who the heck SW is anyway. It's about showing the difference between an ordinary item and a work of art. Indydebi should use her photos! I don't think it is arrogant at all, especially with the message she is trying to get across to the customer.

Juds2323 Posted 21 Nov 2008 , 6:05am

OK. Here is poster version 2. With a debi pic. Now everyone can be satisfied.

Judi

cakebaker1957 Posted 5 Dec 2008 , 4:33pm

The way i handle this is i say ok first off i cannot duplicate another cake decoraters cake, for legal reasons, Gets me off the hook evertime. i can be close but no cigar. and i have all im doing down in writing so she knows what shes getting

Stefy Posted 18 Dec 2008 , 2:04am

I have to side with the bride on this one. Even though it's buttercream, the icing looks very splotchy and uneven. It even looks like you can see cake coming through in parts. I would be upset if this cake was served at my wedding.

BTW - just because someone has a 'shotgun' wedding doesn't mean they deserve a sub par cake. I've seen better decorated wedding cakes at supermarkets. Sorry.

sweet_teeth Posted 18 Dec 2008 , 2:37am

I don't think she posted a picture of the cake. The picture of the crappy cake on that poster is a joke.. it's to show that an amazingly decorated cake comes from the same ingredients as horribly decorated cake.. and that the expensive cake price is coming from the time spent on the cake as well as the decorators skills.

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