Does anybody send their bride and grooms a questionnaire about their satisfaction with choices, service, setup, the cake overall, etc and give them a chance to give any feedback they may have?
I'm thinking about doing this with my first wedding cake (just delivered 2 Sat ago) but I'm not sure if it's done or how to go about wording questions/what to ask. If you have any ideas suggest away!
I don't. Trust me, if there was a problem, you'd hear about it. No news is good news.
If you want to give them a chance to let you know, just send them a nice thank-you email: "Thanks for allowing me to be a part of your very special day. Everyone was very helpful when I set up the cake and the reception room looked beautiful! Let me know how I can help with any future events for you."
I have a feedback form on my web site, but I don't ask for comments, its just there. I agree, no news is good news. People like to complain more then compliment.
yeah, no news is good news, plus you don't wanna be a pain in the booty...people are very busy, i know i'd hate to get one of those...it would be like getting homework.
i know i'd hate to get one of those...it would be like getting homework.
I agree with this one! Most surveys are on a scale of 1 to 10 and the questions tend to be canned and generic. If someone ranks "set up" as a 7, what does that tell you? What are you going to do different next time? What was the specific problem? Does the bride know anything about set up to be able to judge it properly? I HATE "scale of 1 to 10" surveys! To me, they just dont' tell you anything and are a waste of everyone's time.
I never knew if I should follow up or not. I do not. These responses make me feel better
Nah, I don't follow up. A few will send thank you notes and hopefully a tiny minority will complain about something. No news is good news.
I don't follow up, I agree with the no news is good news approach.
I don't follow up either. I figure if there's a problem they will let me know.
I agree 'no news is good news'.
To take the 'no news is good news' even further, here's what my DH told me when I wanted to do feedback forms (and I mean, I reallly wanted to):
"1. If you contact them for feedback, it's as if you're not sure everything was perfect--you're assuming you have areas to improve, and you're asking for them to criticize you. Be confident that everything went fine. If they want to send a note, they will."
"2. They got married; you did the cake. The wedding's over. They're probably just glad to be married and have already gone on with their lives."
I didn't listen to him, though, and I sent one feedback email once last year, and sure enough...I didn't hear back from them. BUT they did order a $140 b-day cake for their daughter later that year... And the brides who have sent notes, have sent the sweetest, highest praise--they absolutely warm my heart!