Kitchen Aid On The Fritz...help!

Decorating By Dana0323 Updated 24 May 2008 , 6:43pm by Mike1394

Dana0323 Posted 21 May 2008 , 2:34pm
post #1 of 9

My kitchen aid suddenly surged up to the highest speed while I was using it, and now that's the only speed it will go. It's not even 2 years old. Has anyone ever had this happen? Am I out of luck, or is this something KA will cover? I don't even know where to start!
Thanks!

8 replies
Sunflower08 Posted 21 May 2008 , 3:40pm
post #2 of 9

Call Kitchen Aid customer service. They are great! Call 1-800-334-6889

Dana0323 Posted 21 May 2008 , 3:54pm
post #3 of 9

Thank you Sunflower! I'll give it a shot!

Sunflower08 Posted 21 May 2008 , 3:57pm
post #4 of 9

Not a problem! Hopefully they can help you!

Tootall Posted 21 May 2008 , 3:59pm
post #5 of 9

Last year, mine started spitting fire out of the back of the machine. How scary! icon_surprised.gif LOL It wasn't under warranty anymore, but it was only a year old, so I emailed and they sent a replacement! I was shocked, since it was out of warranty. They were great, though!! icon_biggrin.gif

SugarBakerz Posted 21 May 2008 , 4:24pm
post #6 of 9

I thought they had a no problem return policy on KA's.... I would definitely call them. Please post what they say, it would be great information for others icon_smile.gif

arosstx Posted 21 May 2008 , 4:38pm
post #7 of 9

Marbeck.com is a great place for parts - also "blemished" bowls, beaters, etc.

I ordered a second bowl for my 4.5 quart a few years ago from these guys. It said it was 'blemished' but when I got it I couldn't find a thing wrong w/ it - AND it was around $10!!!

I just today ordered a second bowl for my 6 quart for $24.99. That is cheap! And only $6.95 shipping. I can't leave the house for less than that, what with gas prices these days!

Dana0323 Posted 24 May 2008 , 5:30pm
post #8 of 9

I called KA customer service yesterday. They said that since my warranty was no longer in effect (it's been 1yr 5months) that they would send me a refurbished model of my same mixer. He said it could be one that was repaired or possibly used in a photo shoot but couldn't be sold as new. When I get it in, which could be about 3 weeks, I will send mine back in the packaging the "new" one comes in, with no charge to me for shipping. I'm pretty pleased with the outcome. We'll see how it goes!

Mike1394 Posted 24 May 2008 , 6:43pm
post #9 of 9

That's cool. Will the refurb carry the warrenty?

Mike

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