I have a customer interested in a tasting. She booked it but has not paid the deposit. I called her on Friday pm and she said she'd bring it by the house on Sat or Sun. She had forgotten because she had been doing work on her basement and then the whole thing flooded.
The weekend passed and she didn't bring it by. Now I don't know whether to bake her tasting cakes or not! I feel like some kind of jerk calling again, since her basement flooded....but I don't want to bake 3 cakes for no reason, either. What if she no shows??
What would you do? Call again? or just bake them and cross your fingers? Or consider it cancelled, and tell her if she shows up that I never rec'd a deposit, so I assumed she wasn't coming?
I would probably say something like"
I was just calling to confirm our tasting appointment. I know your basement flooded and this is probably taking up a lot of your time. I just wanted to confirm because I didn't receive your deposit.
Then just see what she says.
Our basement has flooded 3 times. And it consumes soooo much time and energy just dealing with insurance and mold and all that wonderful stuff that comes along with it.
I'm just worried about calling and making a nuisance of myself, knowing what she's going through. But I don't want to bake 3 cakes for a no show, either. It's happened to me WAY too often.
I'll wait until a decent hour then call her, and hope she doesn't get too tee'd off at me.
you should call her. I would.
Things happen and we're all busy. I probably wouldn't call. If she shows up for the tasting I'd say since I didn't receive your deposit and with the flooding I assumed you weren't going to be able to come. Can we reschedule? Just be sure to stay calm and use a nice tone.
Or call to confirm and if she still says she can't make it then next time wait for her to contact you.
I recently had this happen to me and the customer was very understanding. It's her responsibility to call you to book a tasting, not yours.
Well, I listened to all of you and also my DH and I called her to see if she wanted to re-schedule. She says she is coming by tonight after work with a check. So we'll see....
Thanks for all the quick responses, I appreciate you taking the time-
i'm glad you called her up. she may be busy but you're busy too. so good job on calling her and confirming it