Customer Rant 1St One Kinda Long

Decorating By heavenscent Updated 31 Mar 2008 , 6:06am by Curtsmin24

heavenscent Posted 30 Mar 2008 , 4:43pm
post #1 of 11

OK so I had a lady who called & asked me to make a baby shower cake. She told me on the phone she wanted a light blue 8inch & 10 inch square cake. The bottom tier I used the diamond mat & top the dot mat for the dots & where the lines were joined I put some dragees that were oyster colored which where a pale cream color which she said she wanted cream for the dots. She loved the idea of using the dragee. I told her I would do a fondant bow on top. However the drages could not be matched to so I had to use a ribon. I was already over booked with my daughters 3 tier bday cake & a conformation cake. The final cake turned out to be beautiful & I was very happy with it. Fast forward to the next day they show up to get the cake. They ohh & awe over it say how beautiful it is. I left to go to the kitchen to get a knife to open the box I had taped & should not have done. During the 10 seconds I was gone they decided the colors would clash with the table cloth. They tried to say it was teal which it was far from it & said they wanted it to be a baby blue color. Not what she had told me on the phone. Then tried to complain about the bow not being fondant ok I will give them that. I was charging them 75 for the cake which was low anyways. I offered them a discount did not know what else to do. They went outside and talked about it they decided against taking the cake. This was at 3:30 the shower was the next day I have no idea what they were going to do for a cake. The mom I think was the problem the girl who orderd it would have taken it. The mom said in a snotty tone have you ever had this problem before. I wanted to say no you are the first nasty person I have come across lady. I ended up giving the cake to the local fire station who was happy to have it. One of them told me he watched charm city cakes & my cake was as great as those. I don't know about that but it made me feel much better. My daughters cake was a hit & I had people asking from all over the buisness we had her party at where I got it from. When I told them I made it they were impressed. By the way it was a version of Shugar Shacks Dora cake which I could not have done with out her help. Thanks Sharon!. The oth icon_redface.gif

10 replies
heavenscent Posted 30 Mar 2008 , 4:46pm
post #2 of 11

the other conformation cake they were very happy with. I wondered if I should have offered to scrape it off & redo it but was told they would have found something else to compain about. Hubby was mad at the situation & my ego took a hit but at least the weekend is over & done with icon_redface.gif

Kiddiekakes Posted 30 Mar 2008 , 4:50pm
post #3 of 11

Man...some people.I would have said fine..and escorted them out!!! Oh yah...don't call again!!! Not!!

Amia Posted 30 Mar 2008 , 4:54pm
post #4 of 11

For future customers, charge a non-refundable deposit to at least offset the cost you spent making the cake. I'm angry for you! icon_mad.gif If people aren't going to be absolutely crystal clear on what they're wanting, then why should you be out the costs? People are so inconsiderate these days. The cake sounded really pretty to me. I doubt anyone would've looked at the cake and notice it "clashed"...if it even did clash.

heavenscent Posted 31 Mar 2008 , 2:57am
post #5 of 11

thanks so much for the support

AKA_cupcakeshoppe Posted 31 Mar 2008 , 3:05am
post #6 of 11

so you didn't get paid at all? seriously??? that SUCKS!

Sugar_Plum_Fairy Posted 31 Mar 2008 , 3:07am
post #7 of 11

I guess this falls under the topic of 'hindsight'. I'd say from now on you might want to write everything out (or type), then have them read and sign it. This way no one can argue that the colors, decorations, etc. were not what they wanted/ordered.

Sorry it turned out that way, but at least you got a bunch of business resulting from your daughter's cakes (BTW, congratulations on your daughter's b-day and confirmation and the incoming business, too!).

servingzero Posted 31 Mar 2008 , 3:07am
post #8 of 11

hopefully you took pics (I dont see one matching the description in your photos) and it will at least be a portfolio picture for you. We'd love to see it, especially since you're proud of it.
They are just trying to get something for nothing. Some people are just ridiculous.

indydebi Posted 31 Mar 2008 , 4:09am
post #9 of 11
Cakepro Posted 31 Mar 2008 , 5:23am
post #10 of 11

Wow, those people WERE nasty!

You turned a terrible situation into a great one when you donated the cake. Hopefully that will bring you some business too (you know, "when a door closes, a window opens" kinda thing). icon_smile.gif

~ Sherri

Curtsmin24 Posted 31 Mar 2008 , 6:06am
post #11 of 11

SHe probably thought you would give it to her for free. Or maybe she was just being cheap!! icon_biggrin.gif

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