I have 3 cakes coming up...all due May 4th, 18th, and June 1st. I've emailed all of them w/ designs and explained that the sooner they get back to me, the better the cake will be. (one of the cakes has about 60-70 gp roses that I have to make!) And no one is getting back to me. Is this the norm? I mean...do they think I can just whip up a gorgeous cake in 2 days? Any suggestions?
1) yes, in this day and age of the WalMart/warehouse club/grocery store cake they DO believe you just whip them up in a few minutes. After all that's what they see happen at those places.
2) Set a SPECIFIC deadline -- not get "get back to me ASAP" Tell them "if I do not hear back from you be 3:00PM on Friday, <date>, your order will be canceled. Please call me at xxx-xxxx by then to ensure your order is completed. This is the ONLY notice you will receive."
Then set the date at least TWO Fridays (at least a full 14-15 days) before the event.
Excellent advice Doug!
Yeah, what Doug said!!
I use the phrase, "If I do not hear from you by ------, then I will assume you have canceled this order and made other arrangements."
This puts the responsibility of canceling the order on THEM. *I* didn't cancel the order ..... *YOU* canceled the order by not getting back to me.
Excellent advice! Thanks everyone...my business is finally taking off a bit, but people can be so clueless! how hard is it to drop me a line and say "yes" or "no" to something? AARRGGHH! I'll make sure to pass on your advice to my customers!
People really are clueless to what it takes us to make and decorate and prepare to do these things.
I have had to tell people how many hours I have spent practicing just to be able to try to do something right, they are baffled by that.
I remind them, how did you learn to walk? By trial and error, this is no different except you can eat your mistakes.......unless your just dang awesome like our own indydedi here!
But I do also require a completed and detailed description of said cake and all that is involved no later than 17 days ahead of said order date for completion or "they", the customer is said to have canceled their own order by not solidifying their wants and needs to me in a timely manner, my time, not theirs.
[code:1:d9601ea1b8] Set a SPECIFIC deadline -- not get "get back to me ASAP" Tell them "if I do not hear back from you be 3:00PM on Friday, <date>, your order will be canceled. Please call me at xxx-xxxx by then to ensure your order is completed. This is the ONLY notice you will receive."
This works beautifully and quickly too. Last month, my cousin ordered a cake for 175 for her mother's 90th. After leaving several messages, I finally left one on a Friday a.m. that if I didn't hear from her by noon on Saturday, I wouldn't be able to do the cake for the next week. I had a return phone call in less than 3 hours. It was also liberating for me.
Well, someone finally responded to me! Confirmed the design and price. Woo Hoo! I will be sending said message to the next person by the end of the day. I guess I'm not use to having my own business yet. Time to put on my indydebi face and tell 'em like it is!