i had a cupcake cake order today. The customers son came to pick it up and paid with cash. The total was $29. Well, when he handed me $30 I asked him, "Do you want me to go get you a dollar for your change?" I wish I had said I'll go get you a dollar so he would have said oh don't worry about it or yes please. Anyways, I feel like I made him GIVE me his dollar change. (i know a guy probably doesn't think twice about this) And to top it off, it was a last minute order, for a new customer and i was out of 9x13 boxes and the nearest place that wouldn't have cost me 10 in gas was closed by the time i got there saturday and they are not open sunday. I put the cupcake cake on a decorated board to try to make up for it. He didn't even blink that it wasn't in a box, but I always put cakes and cookies in a box, i think it is more business like. any thoughts beside get over it and keep more boxes on hand? 
I've done the same thing, sometimes the words just come flying out before you think. Problem is, sometimes I DON'T have change. Its a rarity for me to have cash on hand and most of my customers pay by check or at least have the decency to get exact change. 
Maybe we both should just put a little box with $20 in small bills by the door?
i know i answered my own question. i guess i was looking for I've done this too and it doesn't really reflect that badly.
I've done the same thing, sometimes the words just come flying out before you think. Problem is, sometimes I DON'T have change. Its a rarity for me to have cash on hand and most of my customers pay by check or at least have the decency to get exact change.
Maybe we both should just put a little box with $20 in small bills by the door?
I completely agree about having change on hand. I'm horrible about change. Most my clients pay in check or exact change. It's hard not to feel guilty about not giving $1 change. Had they known you had to drive out of your way to find a box, they probably would have said, just keep the $1. They may have said that anyway.
If this is something that will bother you, maybe you could mail the $1 back to the client. But I would think about keeping change on the side like Kory said.
GL!
I never have change (I never carry cash) and didn't think about it until a customer paid me and needed $4 change. I'm not a store or a bank, I don't have change. Luckily she was a friend and I gave her the change the next day. I would probably mail the dollar in a "thank you for your order" card because the guilt over a dollar would kill me. I can't stand to owe anyone money.
I never have change (I never carry cash) and didn't think about it until a customer paid me and needed $4 change. I'm not a store or a bank, I don't have change. Luckily she was a friend and I gave her the change the next day. I would probably mail the dollar in a "thank you for your order" card because the guilt over a dollar would kill me. I can't stand to owe anyone money.
I have to respectfully disagree with your statement of "I'm not a store or a bank." As soon as you decide to sell something to somebody (friend, relative or stranger) you are taking on the role of a retailer and that includes having change if the customer needs it. I'm not saying you need to carry a wad of cash for people who use a $100 bill for a $13 order, but you should have a reasonable amount ready.
Two pieces of advice on this. I would keep about $10 in ones on hand so that you have change available. Or advise all your clients to please bring exact change.
Second, practice the phrase "I'll be right back with your change." I worked at 5 star restaurants for several years and people would be seriously reprimanded for saying "Did you want some change."
Chances are he would have said don't worry about it regardless so don't feel bad. Live and learn, right?
I always ask what form of payment the customer will be using, that way I know if they say cash, I might have to give change. I had the change, just not on the front porch where he picked up the cake. It was only a few feet away on the dining room table, I was heading to the door with his cash in hand to get it. I just felt like the way that I said it implied that he should give me the dollar.
People still use cash?
I used some cash the other day at the mall and you would of thought I tried to pay with rocks or something,the cashier even giggled when I was counting out the money.
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