What Do I Do? Help!!!!! Please!!!!

Decorating By summernoelle Updated 19 Oct 2007 , 8:26pm by Lenore

summernoelle Posted 19 Oct 2007 , 6:50pm
post #1 of 17

This week I made an adorable fairy priness cake with a gumpaste fairy on the top. Super cute. She was suppossed to pick it up today, and said she would pay cash when she got here. I just got home from running errands, and got this email:

IS THERE ANY WAY TO POSTPONE THE MAKING OF THIS CAKE? MY FATHER PASSED AWAY
YESTERDAY AND WE DO NOT THINK IT IS APPROPRIATE TO HAVE THE PARTY THIS
WEEKEND, BUT WILL HAVE IT NEXT WEEKEND. SORRY FOR ANY INCONVIENCE.

I don't mean to be insensitive, but the cake is ready! And I am booked next weekend! What do I say so that I make it clear that the cake is ready, but so that I don't come of as uncaring?

16 replies
ChrisJ Posted 19 Oct 2007 , 7:03pm
post #2 of 17

Wow! This is sticky. Is there any way to remove the gumpaste figure and freeze the cake for next weekend?

If not, then send her an email expressing your condolences and explain that the cake has already been made and you are unavailable next weekend. Maybe she will pick up the cake anyway. If not, if it was "me", I would just get stuck with the cake.

HTH and sorry this happened.

summernoelle Posted 19 Oct 2007 , 7:05pm
post #3 of 17

Can the fondant be frozen too? Or would I have to peel it off, and then redo it next week?

LeeAnn Posted 19 Oct 2007 , 7:14pm
post #4 of 17

gumpaste and fondant can be frozen but can you get it in your freezer/ and take it out the evening before allow about 12/14 hours/ DO NOT TOUCH IT it WILL look wet but it will dry out.....dont worry.. not sure about the marshmallow fondant though. Good luck I hope all works out.

summernoelle Posted 19 Oct 2007 , 7:15pm
post #5 of 17

Thanks. I'll propose that to her. It makes me feel so slimy to talk business when someone has died, but at the same time...I provided a service that needs to be paid for. Yuck!!!!

CakeMommyTX Posted 19 Oct 2007 , 7:18pm
post #6 of 17

I have frozen fondant figures (the animals on my jungle cake in my pics) before and when I defrosted them they were a little wet but eventually the moisture evaporated/absorbed and they were fine. But I don't know about the whole cake. Maybe you can disasemble it and freeze what you can (accents, flowers, ball borders etc.) and just put some fresh fondant on it next weekend and the defrosted accents. Sorry this happened .

Melvira Posted 19 Oct 2007 , 7:25pm
post #7 of 17

I would express my condolences and tell her you can completely understand why a party would feel inappropriate, and that you'll be happy to store the completed cake in your freezer for her until next weekend. Then quickly mention that it should thaw just fine in time for her to pick it up. In other words, let her know you're going to freeze it, but not in a cruel way, you know? Kind of politely alerting her to the fact that it may not be quite as perfect after freezing, although I believe it will come out just fine! You're right though, sticky situation. At least you care enough to be tactful. Some people would really not be as thoughtful!

woodyfam Posted 19 Oct 2007 , 7:28pm
post #8 of 17

I don't have any advice for you but wanted to say sorry for your terrible situation. That stinks!!!

crazycakes2007 Posted 19 Oct 2007 , 7:32pm
post #9 of 17

I like what Melvira said, because that gives her a chance to meet you in the middle. Most people would not expect a small business to eat the full cost of that. So sorry! <<<Cheryl

jen1977 Posted 19 Oct 2007 , 7:40pm
post #10 of 17

Have her pick it up, pay you for it, and freeze it at home. Tell her how to freeze and thaw. It isn't your responsibility to hold on to an already decorated cake until they need it. The situation stinks, but I still wouldn't hold it for her. If you can freeze and thaw it, so can she. JMO!

crazycakes2007 Posted 19 Oct 2007 , 7:40pm
post #11 of 17

That's it! That's it... what Jen1977 said.

summernoelle Posted 19 Oct 2007 , 7:48pm
post #12 of 17

OK, well, I talked to her and I decided to just freeze it. I feel bad because she was pretty upset. Maybe I am a sucker, and I hope she will pay me, but I just did what seemed like the right thing to do. Let you know how it turns out! Thanks for all the advice!

Mencked Posted 19 Oct 2007 , 7:46pm
post #13 of 17

You aren't a sucker--you are being compassionate and she will appreciate and remember this!!

summernoelle Posted 19 Oct 2007 , 7:56pm
post #14 of 17

Ummm. one more thing...since I am freezinf it, do I wrap it in plastic wrap? And then do I leave it on then it defrosts? Or take it off?

aswartzw Posted 19 Oct 2007 , 8:04pm
post #15 of 17

So sorry for this situation but I think you handled it very well. By handling this situation in a sensitive and caring manner, she will remember this situation with a positive outlook and be sure to place future orders with you.

Wrap it well. If you can undecorate at least the figurines and leave those out and tear apart your tiers to wrap them individually, it will be better. Use plastic wrap, and foil. Generously wrap. Remove from freezer and leave all packaging on it. The condensation will stick to the wrap instead of the cake.

doughdough Posted 19 Oct 2007 , 8:15pm
post #16 of 17
Quote:
Originally Posted by summernoelle

OK, well, I talked to her and I decided to just freeze it. I feel bad because she was pretty upset. Maybe I am a sucker, and I hope she will pay me, but I just did what seemed like the right thing to do. Let you know how it turns out! Thanks for all the advice!




You HOPE she pays you??? I'm sorry, it is terrible that she lost her father, but that isn't any excuse to not pay you!!

Assuming the freezing goes well, the cake is going to be just as great next weekend. Hopefully it won't take much time reassembling it, and then she is going to get the cake she ordered for the party AND PAY YOU FOR IT!! Plenty of businesses would have had a "too bad, so sad" attitude in this situation, and she is very lucky to have a caring person willing to hang on to the cake an extra week.

I hope I'm not coming off as heartless, but seriously, you are running a business and you need to get paid for your services. At the very most, offer her a discount on the NEXT cake she orders from you, but that is it IMO.

Lenore Posted 19 Oct 2007 , 8:26pm
post #17 of 17

I just checked out the info on baking 911 for you. It says you can freeze a fondant covered cake unless it has a custard or cream filling. It also said to cover with plastic and then foil. Thaw in the wrapper in an air conditioned room as this will keep down the condensation. Also says you can use a fan to help dry up the condensation. By the way, this was a very nice thing you did for your customer.

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