anorris3 Posted 6 Sep 2006 , 1:09am
post #1 of

I will try to make this short. The cc'ers have been so great helping me with my wedding I wish I had good news for you all. My wedding was on saturday and my cake lady delivered a 12" chocolate grooms cake and a 3 tier 14-10-6 wedding cake with white and c.bav.cream, red velvet, and white with fruit. The good news-the top tier was edible; the bad-the rest wasn't. All the way through it wasn't cooked. I could mold figurines out of the cake. It was really bad. I threw away probably 30lbs of wedding cake.
My question is what should I do? I had great communication with my cake lady. I thought we were on the same page. The tasting was fabulous. Oh the other thing was there was also like an inch or more of icing on the bottom tier with the most uncooked cake and also on the grooms cake. It was disgusting. So I know they had to know something wasn't quite right.
Please help me. I want to get in touch with her to let her know but I am not sure how I should approach this.
I also saved some of the cake and took pictures at the reception and at home after we dug through the cake trying to see if any of it was possibly good.

82 replies
CakeDiva73 Posted 6 Sep 2006 , 1:15am
post #2 of

I'm sorry.... you will have to call her and talk to her about it icon_sad.gif That is way too much cake to be wasted and it's not fair. I would be mortified and to be honest... this happened to me with a smaller cake for a birthday about a year ago...

The middle of the cake was undercooked and I happened to be there when they cut it. It was humiliating! That was before I learned about the flower nail icon_biggrin.gif ,but anyway - I gave them their money back and made another cake to say I was sorry. I was just starting out and they were friends but I had to make it right.

I find it deplorable that they tried to fix the mistake with an inch of frosting...

newlywedws Posted 6 Sep 2006 , 1:18am
post #3 of

Oh wow. I guess the best way to approach it, would be to call her, and ask if you could make an appt to come see her -personally I'm not sure I would tell her what it's about. Is there anything from the cake that you are required to return (cakeplates, dowels, etc.,) if so that will give you a reason to see her. I think I would also ask her if she would like to "sample" some of the cake. Then let her know that your cake was not cooked thoroughly, etc., Give her the chance to correct the problem before "putting on the boxing gloves" icon_wink.gif

moydear77 Posted 6 Sep 2006 , 1:22am
post #4 of

Are these cakes being torted and filled?? I am just wondering because I torte and fill all my cakes and would know if it were undercooked.

anorris3 Posted 6 Sep 2006 , 1:24am
post #5 of

Thanks ladies. So I shouldn't email her about it? I have the plastic dowels leftover but she didn't say anything about returning them. I would hate to have to "put boxing gloves on." Our communication was so great. She was the nicest lady. I just don't know how this could have happened. Had it been just a party cake I think I would have let it go. But this is my one and only wedding cake. Well wish me luck.

anorris3 Posted 6 Sep 2006 , 1:26am
post #6 of

No they weren't torted. It was two very very thick layers-maybe 2 inches-with icing inbetween. I believe what went wrong was that she didn't use a heating core and put too much batter in a pan. She should have still known that the cakes weren't done though. I talked to her on Thursday and she told me the grooms cake was decorated and ready to go. She did not give any kind of indication that there was a problem.

jmt1714 Posted 6 Sep 2006 , 1:27am
post #7 of

hopefully you have pictures or a sample of the cake - some sort of proof you can show her.

oceanspitfire Posted 6 Sep 2006 , 1:33am
post #8 of

I agree about not putting on boxing gloves just yet. lol. So sorry that had to happen on your wedding day!
I'm not an expert with heating cores and nails and torting- well I've torted maybe twice now LOL and never made cakes big enough to use a core or a nail- however Im' hazarding a novice guess that a skewer or toothpick would have not come out clean if she had checked? Or maybe, I dont know. At any rate, good luck with proceeding to work this out! Hopefully she is as nice in making this right as she was to start with.

Aztec9206 Posted 6 Sep 2006 , 1:36am
post #9 of

Definitely call her and talk to her...she knew I'm sure that there was a problem...I know when my cakes are not completely cooked by just looking at the top of the cake...it jiggles on top when you pull out the pan........I do see a refund coming your way in the very near future. It's only fair I'm sure you paid her well...

it will be fine.... icon_wink.gif

cindy

newlywedws Posted 6 Sep 2006 , 1:43am

No. Don't email her, calling her is better. An email can conveniently "get lost". Calling is a better option.

oceanspitfire Posted 6 Sep 2006 , 1:43am

The difference between good business and bad business is not making no mistakes. Errors are inevitable. The difference is taking responsbility for errors and making right by the customers. Also what some might refer to as integrity lol

CakeDiva73 Posted 6 Sep 2006 , 1:47am
Quote:
Originally Posted by oceanspitfire

The difference between good business and bad business is not making no mistakes. Errors are inevitable. The difference is taking responsbility for errors and making right by the customers. Also what some might refer to as integrity lol




Yeah, I have to agree. She had to have started that wedding cake in advance and she had to have known it was undercooked. She should have pulled an allnighter and rebaked it. There was simply no other choice... we are talking about someone's wedding! It's a no brainer. icon_confused.gif

anorris3 Posted 6 Sep 2006 , 2:05am

Here are the atrocities. The pictures show just how bad they are. When I was looking at the cake I thought my eyes were playing tricks on me. I would take a bite thinking it couldn't be that bad. But it was.

I wish at the very least she would have made a couple of sheet cakes so we could have served something. Although some guests-mainly kids-ate the cake before we realized it was bad.
LL
LL
LL

anorris3 Posted 6 Sep 2006 , 2:06am

I guess it didn't work. How do I upload photos?

CakeDiva73 Posted 6 Sep 2006 , 2:12am

OMG, you were not kidding when you said 1 inch of frosting! It looked like there may have been even more - holy cow!

Put the html for your picture between this nextime:

[img] Picture html goes here w/ no spaces [/img]

Doug Posted 6 Sep 2006 , 2:16am

a helping hand for you:

pic 1

pic 2

pic 3

mkerton Posted 6 Sep 2006 , 2:19am

oh my gosh i have never seen so much icing in my life! I dont do wedding cakes...I am just starting out...but I agree with others...it has been fairly obvious to me so far when a cake is not baked completely...I am so sorry that this happened to your wedding cake.

Doug Posted 6 Sep 2006 , 2:22am

is it possible that it wasn't undercooked but that

she used way too much simple syrup to moisten the cake and ended up w/ mush?

---------------

gag!!!! on all that icing!

angelas2babies Posted 6 Sep 2006 , 2:22am

That is ALOT of icing..and the cake looks a bit raw in the first pic. Not good.

Angie

CakeDiva73 Posted 6 Sep 2006 , 2:22am

Is that center area in the pic 1 raw!! You can actually see that it looks like pudding... OMG, I am in shock. I have never, never, never seen anything like that.

The icing is thicker than the layer of cake.....

CakeRN Posted 6 Sep 2006 , 2:23am

How did you get the pic to come up?

I know I have had cakes come out not done and I rebaked them. You can't hide an underbaked cake under tons of icing. It just makes it worse. Just tell her what you told us. That the top was good but the other two tiers were not. She should give you an adjustment and if she feels she needs to charge you then she should only charge for the top. I would think she should give you all your money back since your reception was partially ruined by not having a cooked cake.

mkerton Posted 6 Sep 2006 , 2:27am

I think the first picture is the most telling....the others (aside from the 3rd also showing an insane amount of icing) I find it hard to see anything for certain (if that makes sense)........I think its good that you kept a sample of the cake so that she can really see it in person.

Good luck

newlywedws Posted 6 Sep 2006 , 2:28am

OH WOW icon_eek.gif - You could certainly tell that the cakes weren't cooked thoroughly especially the bottom cake. It looked so dense, like a cheesecake slathered w/ a gob of frosting...ewwww thumbsdown.gif

Aztec9206 Posted 6 Sep 2006 , 2:31am

Ok I'm no expert by no means....but well...it does look kinda funky to me...I'm so sorry this happened...your wedding cake is suppose to be a beautiful part of the whole thing......BUT if I were you, yes I would be on the phone and asking for a refund.....

Keep on baking....

Cindy

oceanspitfire Posted 6 Sep 2006 , 2:33am
Quote:
Originally Posted by newlywedws

OH WOW icon_eek.gif - You could certainly tell that the cakes weren't cooked thoroughly especially the bottom cake. It looked so dense, like a cheesecake slathered w/ a gob of frosting...ewwww thumbsdown.gif



lol that's what I was going to say too- the cake part on that one layer could be the crust of a cheesecake thumbsdown.gif
Well good to have pics and live sample. Proof is certainly in the pudding here (groan, I know I know that was bad lol icon_rolleyes.gif )

anorris3 Posted 6 Sep 2006 , 2:33am

The grooms cake is hard to tell from the pics but the reason there is more icing in the center is because the cake was starting to cave in so they tried to remedy it with more frosting.
The red velvet wasn't too too bad but it was really dense and it didn't taste good. Definitely not anything like it did in the tasting.
The bottom layer more than speaks for itself.

I have so tried to find the humor in this but I was so looking forward to the cake...and leftover cake. Oh well the look on my now husband's face when he saw the Yankees themed cake was worth it.

Momof3boys Posted 6 Sep 2006 , 2:39am

I'm so sorry!! I wanted to say CONGRATULATIONS on your wedding!!!!!

thumbs_up.gifthumbs_up.gif


~~~Diane~~~

Aztec9206 Posted 6 Sep 2006 , 2:42am

icon_eek.gif Ok I'm sorry but I'm back... icon_eek.gif I just keep reading and reading again icon_eek.gif ...there is no possible way that she did not know there was something wrong with the cake.....I'm not saying that I haven't had my mishapps, I have, I haven't even had to cut into the cake to see how it baked....I can just tell from seeing the top how it's baked...I can't tell you how many times my mom's said "cindy it's fine it baked fine" and I cut into it and it's not cooked properly....she's like how do you know it wasn't baked properly?........I'm sorry I dont' believe it....she knew...she had to have known...she probably just didn't want to invest more $$$ into it because it would take from her profit........

I'm sorry this sounds harsh....but I don't believe it....

cindy

anorris3 Posted 6 Sep 2006 , 2:44am

Thanks. The irony in this is that I didn't worry once about the cake. The photography on the other hand I freaked about. I was very close to cancelling my photographer but didn't. The photos came out amazing and the cake...

You could see sneak pics at
"http://www.foleyfoto.freeservers.com/photo_1.html"

booberfrog Posted 6 Sep 2006 , 2:56am

congrats on your wedding! Your pictures are beautiful!

I am so sorry about your cake.
I am going to have to agree with Aztec9206(Cindy).
I don't see how she couldn't have known that the cakes weren't done, the extra icing tells it all, she tried to cover up where the cake were sinking.
Give her a call and talk to her, show her the pictures and some of the cake.
I would expect a full refund, I really don't see an excuse for what happened.
Let us know how it turns out.

Lori

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