I just checked out their feedbacks - can't believe they said they are "tired of E-Bay liars!" Ok, well then find another way to sell your product. I recently had a problem with E-Bay posting a picture of a Wilton yearbook, but the year offered was different (wanted that one pictured); long story short, the seller offered to take back the book I received and replace with the one I really wanted (she would pay shipping), but I offered to also buy the one I didn't get because I am trying to get as many sets of yearbook/pattern books as possible. She sent not only that one, but an extra dessert book! Another instance where the girl posted the wrong year and realized it, she gave me a partial refund because it was her mistake. So far so good with luck with e-bay !! Truthfully, I am off of their for a while until I find a place to hide all the pans I recently bought that DH has no idea of! LOL!!!
i just read the reviews too..and as i read along, my eyes got wider and wider and my mouth hanging...i just can't believe how cntcakes replied! u would think the seller is a five year old and i could imagine his tongue sticking out! geeze! 
cmjnc ... please keep us updated on what happens with your complaint process with eBay.
Heads up for another really nasty abusive seller:
comecelebratewithus1001
I never received the items she sent, complained to her and it degraded into the most horrible tirade of abuse from her to me, threatening e-mails, the lot. She left me negative feedback (and sent me an email threatening to do so, unless I retracted my neutral feedback about her - which I refused to do!), for no good reason. She had her account suspended last week, but I see that she's up and running again now !
Edited to say: I used that negative only feedback viewing tool posted earlier in this thread, and it's really upsetting to see how many people she has threatened & bullied into retracting their negative feedback about her - including one of our French CCs - doudoun!
Jeez that woman is a piece of work!
Research does help
But the scenarios listed here- each to their own re shopping on eBay and everyone has diff experiences- I would never do it
FYI I find it interesting that on the one business website your IP address is recorded 'for security'- ok whose? So they can track the customers who leave negative feedback and check them against eBay emails? Just find that curious since in all my years of surfing- thousands and thousands probably of sites, this is an utter rarity to see someone (especially a cake business of all categories) to publicly announce they are recording your IP address.
And I read all the complaints on the BBB site- if you mouse over the complaint categories it explains the claims.
As someone mentioned I think a simple 'sorry, we do not offer that service or product or whatever' takes way less time and energy than opening up a can of grade school worms!
I'm also curious if anyone lives near the business location and would care to drop in to the store to see what they're like in person.
I can't imagine posting all these pages is necessary to their email address- I have no doubt they (whoever 'they' are) probably already access this site and are following right along.
Good luck with the whole messy business- and just know that when it comes to brass taxes, childish people (and I use the term loosely LOL) back down off of threats when you let them know you're filing complaints of your own or whatever. DIdn't I just finish venting about bullies in another thread LOL
I also thought that the whole "we're logging your IP address for security" on their website was very odd. Why would they feel the need to post that, especially on a cake supply website? It's just another way that they bully people, I think. What a bunch of losers. I agree with you too that "they" are probably lurking around on CC (maybe as a guest), reading this whole thread. 
I hope they ARE reading this thread, then they'll see first hand how many potential customers they are losing. I for one don't care what products they sell or how good the price is, I won't buy from them I'd rather pay twice as much to patron someone who appreciates my business. 
oceanspitfire, when you say you read the complaints do you mean the little popup boxes that appear? Yeah, I saw those and a general description of the problem but I'd like to see the customer's own words - the full report. I've read a few before when I looked up Sugarcraft so I was just hoping.
I decieded to look around their website this afternoon and had a little "chat" with that online help thing. According to the person I "chatted" with, they are taking a few days to close down because they have received threats that they are fearful of.
Oh come on!!!! What type of #@%$ is that?
Man keeping up with this is hard I am trying to read all posts lol.
But I sell on ebay and I have sold pans and the shipping I have undercharged I didnt know such a light weight thing cause of the shapes and the boxes is why they cost so much to ship.
I know from selling on ebay that I would never tell someone no combine shipping cause thats a good way to lose a future customer.
Unless its a huge item I will combine shipping and cut the price cause the post office cuts the price when they weigh them its so much for the first oz and so much after that I had this explained to me.
I always put delivery confermation on all packages I mail for my peace of mind.
Anyways if you are looking for certain pans let me know and I will see if I can find them or if I have it.
My mom is a cake pan hunter lol she goes on missions for me she always is finding me cake pans to list on ebay lol.
my ebay seller name is Bushd2
Dana
i checked your feedback dana, and wow, i am impressed! no negative, all positive comments! that says a lot about you huh!..i will keep you in mind if i need stuff!
Thank you that does mean alot .
I have sold from scrapbooking to cake pans all the way up to deisel truck parts lol if you couldnt tell my hubby is a deisel tech.
I do my best for my ebay customers I have held items for them till they were done shopping so I could combine shipping.
I think your feedback does tell alot about a person I hate it when people leave neg cause that hurts alot of business for both parties.
Dana
There was mention about duplicate feedback listed on Ebay. The feedback number (the one next to the star) doesn't include duplicates. If you purchase multiple items and leave multiple feedback, only one counts. If you pull up a particular individual, it will list all the feedback totals (positive, negative, neutral and a grand total received). I also buy and sell on Ebay and it's unfortunate that this seller is reduced to name calling. It just shows they are not concerned about their customers. I for one will make sure I don't purchase from them. Please don't let this one experience turn you against other sellers/buyers on Ebay. There are lots of us who go out of our way to ensure a customer is satisified with their purchase.
There was mention about duplicate feedback listed on Ebay. The feedback number (the one next to the star) doesn't include duplicates. If you purchase multiple items and leave multiple feedback, only one counts. ............
From what I could tell, the people leaving the duplicate feedbacks hadn't even bought anything. That's how I could tell something was very, very wrong. Some of them were different names, but exactly the same feedback, including exactly the same spelling mistakes.
I decieded to look around their website this afternoon and had a little "chat" with that online help thing. According to the person I "chatted" with, they are taking a few days to close down because they have received threats that they are fearful of.
Oh come on!!!! What type of #@%$ is that?
What a joke!!! I certainly hope they're not talking about the correspondence they had with me. I didn't even come close to threatening them. They're the ones that threatened to report me to Yahoo if I emailed them anymore.
This guy and his company sounds like the lowest thing that crawled from under a rock! 
I have a question though ? Just for the hell of it- can I (we) email Mr. Clarke A. Smith to find out if any of his businesses were ever reported to the BB?
I know that this might sound stupid but I just feel as though that I need to do a little something... 
I don't expect him to tell the truth but it would be interesting to see what his feedback if any!
Hey, go ahead and email him ... MsTonyasCakes and I (and maybe others, too) did!
ok, so wrote to ebay and got this reponse:
Thank you for writing eBay in regard to your concern about receiving a
negative feedback.
I understand your concern about the possibility of receiving retaliatory
Feedback, so I'd like to give you a better idea of how eBay's Feedback
Forum works.
eBay's Feedback Forum is a place for free and open communication. For
this reason, we can't block members from leaving Feedback or from
retaliating if another member leaves them negative Feedback. But I can
reassure you that when members view your profile, it's usually obvious
to them which comments are retaliatory Feedback. Members take into
consideration your overall Feedback score, including the positive
Feedback you've received.
For more information about the eBay Feedback Forum, go to:
http://pages.ebay.com/services/forum/feedback.html
Before leaving negative Feedback, please try to resolve any issues with
your trading partner. We recommend calling your trading partner to
discuss the issues. To request your trading partner's contact
information, follow these steps:
1. Click the "Advanced Search" link located under the "Search" button in
the top right of most eBay pages.
2. Click the "Find Contact Information" link located under the "Members"
section on the left side of the page.
3. Enter the User ID of the member and the Item number of the
transaction you have in common.
Another option is to use SquareTrade, a third-party mediation service
that offers online dispute resolution services to eBay members.
SquareTrade can help you work with the other party to resolve disputes
quickly and fairly. To learn more about SquareTrade, go to:
This guy and his company sounds like the lowest thing that crawled from under a rock!
I have a question though ? Just for the hell of it- can I (we) email Mr. Clarke A. Smith to find out if any of his businesses were ever reported to the BB?
I know that this might sound stupid but I just feel as though that I need to do a little something...
I don't expect him to tell the truth but it would be interesting to see what his feedback if any!
Someone posted a link in this thread to his company's Better Business Bureau report. They are rated as unsatisfactory.
Slightly off topic, but not soooo far off.
I had trouble with a place called Pinocchio Productions. They sell cookie cutters really cheap and pop up as a Google Sponsored Link and have a Yahoo store.
web address is
www.pinenose.com
Long story short as possible ... ordered, didn't get order by 3 weeks later. Contacted and told items on backorder (which I was not informed of when placing order), will ship soon. Account charged day of contact. Still no order few weeks later. Had to go through several rounds going back and forth to get money refunded.
Good news is that after that I found a great place to order from! cookiecutter.com. LOVE THEM!
I had trouble with a place called Pinocchio Productions. ........................ Contacted and told items on backorder (which I was not informed of when placing order), will ship soon. Account charged day of contact. Still no order few weeks later. .....................................
Wasn't Pinocchio a liar? 
I had trouble with a place called Pinocchio Productions. ........................ Contacted and told items on backorder (which I was not informed of when placing order), will ship soon. Account charged day of contact. Still no order few weeks later. .....................................
Wasn't Pinocchio a liar?
ROFLMAO!!!!!!!!!!!! 
Long story short as possible ... ordered, didn't get order by 3 weeks later. Contacted and told items on backorder (which I was not informed of when placing order), will ship soon. Account charged day of contact. Still no order few weeks later. Had to go through several rounds going back and forth to get money refunded.
oh that drives me MENTAL When people don't tell you that stuff at the time GRRR lol, I mean if they didnt know- great, so when they find out, they should call up and tell you . That happened to me when i bought my first computer. Pieced together the components myself after doing extensive research about what I wanted. Went in and ordered and paid cash, told to come back end of week. It would be ready. Car was kaput, couldnt find one to borrow so I had to rent one (place didnt deliver, which is fine cause that'd have upped their prices no doubt lol) - so I drive the rental there - actually called that morning to make sure it was ready - they had forgotten blablabla were quickly going to install the O/S etc that I had ordered. Didnt bother to tell me on the phone that the good printer I had ordered wasnt ready. I get there and they're still installing software - I was pissed when he told me at the store so I told him I wanted him to throw in a few free things because I had rented a car to come pick this up and nobody told me blablabla- he smiles and says' oh lady you drive a hard bargain' WTF? I'm not 'bargaining, I paid for something and am here to pick it up as you promised it'd be ready and it's not- so I'd like you to pretend you're a business for a minute and trying to make a customer happy who is inconvenienced by your screw up. Still didnt tell me the printer was in warehouse at that point- just said it was not in yet. I called a week later and they said that model was discontinued. I said ok what are you goingto do about it? I alraedy paid for the Epson. I want you to exchange it for something else. Oh well we could give you a Canon blablabla we have that sitting right here, Uh no the printer I PAID FOR and havent gotten is a 300 dollar printer - you're not going to exchange it for a cheapo bottom of the line CANON. (again, lady you drive a hard bargain but we cant do that'- oh well I'll be down there tomorrow to get my refund and you can promise I will be spreading the word at how unprofessional you people are
sorry for the long post- forgot that was still a sore spot LMAO
Here is a link my friend sent me..it's a site that you can complain about businesses etc...
http://www.thesqueakywheel.com/index.html
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