fragglerock1 Posted 12 Mar 2007 , 7:30pm
post #1 of

On the oreo cookie thread I mentioned that I got my happy face molds from 3dmolds.com. Well I guess alot of people ordered from them after my post because a couple of members pm'd me saying that 3dmolds was getting alot of mold orders all of a sudden and they wanted my info so that they could send me something to say thanks for recommending them. So I thought, sweet maybe I'll get a free mold out of it. Well imagine my shock when I checked my mail today and had a huge package from them. When I opened it, I was even more surprised because, get this, they sent me one of every single oreo cookie mold they make, it was fifteen different molds all together!!! I am beyond stunned, quite frankly I didn't think great customer service existed like this anymore. Well I'm off to send them a thank you email, but I had to let my CC buddies know how great this company is, I mean I thought they were great before, but this is just above and beyond!

26 replies
sweeteecakes Posted 12 Mar 2007 , 7:39pm
post #2 of

Wow! That's awesome! And you weren't even trying to advertise for them!

Dawn2467 Posted 12 Mar 2007 , 7:40pm
post #3 of

Good for you!!! That's sooo cool! I'm gonna check them out too.

MichelleM77 Posted 12 Mar 2007 , 7:42pm
post #4 of

Holy cow!! That is awesome! Yep, it's hard to find good customer service these days. I always try and send a note when someone does something above and beyond, or just does the darn job they are supposed to do, since that seems to be rare these days. It's also nice to call customer service and get someone in the US. I called my bank and actually got someone in the same state! I lost my job and right after that 3 checks bounced. I've never done that. I called and they reimbursed me all charges, it was almost $100 in charges. Needless to say, I sent a card thanking them and to let her supervisor know what she did to help me.

Great, now I'm going to have to try making dipped oreos. LOL! What holiday is coming up next? My husband is going to kill me after all the cookie cutters I've bought in the last few weeks. hee hee.

Sunflowerbagel Posted 12 Mar 2007 , 7:45pm
post #5 of

That's fantastic! You DID sell me on those faces, and I didn't think I'd ever buy another mold! icon_biggrin.gif

mconrey Posted 12 Mar 2007 , 7:46pm
post #6 of

That is so cool! I saw your frist thread about 3dmolds.com and so, of course, I had to check out the site. They were a little expensive, so I've been holding off on getting any. But now I will definiltey order from them! What great service. I'd much rather pay a little bit more for god service and a good company...I'm off to place my order. icon_biggrin.gif

indydebi Posted 12 Mar 2007 , 7:46pm
post #7 of

Wow, that is so awesome of them to do that for you! It certainly says a lot of how they treat their customers!

angelas2babies Posted 12 Mar 2007 , 7:47pm
post #8 of

That is so nice to hear. I love it when people are appreciative, and it's rare for a business to give back like that. It sounds like they probably have alot of loyal customers.

Thanks for sharing!
Angie

missym Posted 12 Mar 2007 , 7:49pm
post #9 of

Wow! That is awesome. Good for you! What is the website. I'd love to take a look.

TooCuteRose Posted 12 Mar 2007 , 7:50pm

that's totally cool of them...i would be jumping up and down...

Katskakes Posted 12 Mar 2007 , 7:51pm

that's great!!
Hey those molds are too cute!! loving the smiley face one... it makes me smile. icon_biggrin.gif

danyellkepp Posted 12 Mar 2007 , 7:52pm

I ordered some oreo molds from them after reading your post but I did not know your name so I told them that "fragglerock1 from Cake Central" told me about it. I am glad that they took the time to thank you in such a kind way. Enjoy your molds

heathery13 Posted 12 Mar 2007 , 8:14pm

That really is unbelievable in today's day and age.

CarolinaBelle Posted 13 Mar 2007 , 12:34am

That is great! Congratulations on receiving all of the new goodies.

GeminiRJ Posted 13 Mar 2007 , 11:51am

When I e-mailed 3Dmolds to say thanks for their great service (ordered on Monday, molds showed up on Wednesday) they said these molds were a new item for them. They were thrilled with the sudden increase in business. They are hoping to start selling to some department stores (I asked if anywhere in Omaha carried their stuff, seeing as they are a Nebraska company) but for now, they are internet only. I'm so-o-o happy for fragglerock!

mconrey Posted 17 Mar 2007 , 11:10pm

Okay - so right after this post, I went and ordered 3 different oreo molds from 3dmolds.com. In the comments section of the order, I told them that I heard about their fabulous costomer service from Cake Central. Well, my molds arrived today in the mail and...

They sent me one FREE mold! I am so thrilled! It was even the one I was debating about getting.

And the molds are very sturdy - great quality and fantastic service...what more could you ask for? icon_biggrin.gif

If you're thinking about getting any, I HIGHLY suggest using this company.

nikkifoster Posted 18 Mar 2007 , 12:21am

That's great customer service!! I'm also off to the website!!

cambo Posted 18 Mar 2007 , 3:58pm

Wow! Good for you and what a great company to do business with! I didn't see the original thread, so now I'm off to check them out also!

niquealodeon Posted 18 Mar 2007 , 4:07pm

OK so besides the chocolate covered oreos, what else do you use the molds for? Is it for molding chocolate and candy? ...I know stupid quesion, but I had to ask.

notjustcake Posted 18 Mar 2007 , 4:12pm

Ok can anyone tell how much their shipping is?

doescakestoo Posted 18 Mar 2007 , 4:13pm

How about choc covered truffles, or other filled choc candies. Rather big but for chocoholics never big enough. Carmels or cake balls. I could keep going. But I off to look too.

ValMommytoDanny Posted 18 Mar 2007 , 4:14pm

Wow, you sold me on them too! I ordered a few on Friday night and I am hoping to get them early this week. I think it is really great when people are appreciative and show it - I do that all the time and people look at me like I am an alien...

The best kind of advertising is what you just did...

icon_smile.gif

fragglerock1 Posted 18 Mar 2007 , 4:15pm
Quote:
Quote:

Ok can anyone tell how much their shipping is?




They charge actual shipping charges so they have to weigh your order first. It's nothing unreasonable.

cakes21 Posted 18 Mar 2007 , 4:15pm

Wow I am going to go check it out. I like ordering from good quality people.

nicoles-a-tryin Posted 18 Mar 2007 , 4:16pm

That is wonderful! NIce to hear that there still is some kind caring companies out there.

Very happy for you. I will have to check it out....

What do you use them for?

Thanks, and Congrats on the molds...Please post after you tired them out!!

mconrey Posted 18 Mar 2007 , 4:34pm

My shipping was around $5 (to CA) and I ordered 3 molds. It's really nothing outrageous.

notjustcake Posted 18 Mar 2007 , 4:57pm

I think I'll place an order they take paypal!!!!

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