Generally I hold consults at my home. I do have a family and so the latest I am okay with people coming is 5:30. It usually takes an hour and we need to eat and get the kids to bed. I have someone inquiring about a meeting but they both work 'til 6.
The bottom line is a 7PM meeting is really late for me. I offered to meet her out at a cafe right after work but she doesn't want to meet before 7. I still need to get my kids to bed and such. It is just late and I am trying to get all of us in a routine.
How do ya'll handle these situations?
I can understand accommodating but I get tired of re-arranging my life all the time. I want to tell her the latest I can meet any night is 6:30, period. Is that rude?
Second, thing.
I am kind of annoyed with a bride. Her payment was due Saturday. I had to send her a revised invoice last week so I called to make sure she got it. So, she leaves me a message last night that she was out of town for her bachelorette party and hasn't even looked at it yet.
That irritates me so much. Lately, I have had a couple of brides who don't seem to think making a payment according to schedule is a priority. It is really frustrating to me that some (not most but some) seem to think they can get to it on their schedule. In the meantime, I have to get most all supplies shipped in because there is no supply shop less that 2 hours away from here.
Any suggestions on this too?
I am having a week when I am tired of people I think. And it's only Tuesday.
I thank you in advance for your advice.
bakery_chick Frequent Member
Joined: Jan 15, 2009
Posts: 247
Location: Montclair, CA
Birthday: Aug 19
Posted:
Tue Sep 01, 2009 7:53 am
your latest appointment time is 5:30 but you are extending that until 6:30, and she still won't compromise. Seems a little difficult to work with. I am not usually that accommodating without really, really good reason. I don't think you are rude or unreasonable, but you may lose the client. What is more important to you, getting your family on a schedule or keeping the client? There is a shop next to me that only offers tastings on Wednesdays.
I don't have any suggestions for the second part as that is something that I struggle with as well.
sweet-thing Regular Member
Joined: Jun 25, 2009
Posts: 189
Posted:
Tue Sep 01, 2009 7:57 am
It is totally up to you if you want to make exceptions for people who need to meet later now and then however, do they ask their doctor to stay open late to see them? Do they call the grocery store and demand that they stay open after hours to accommodate their schedule? How about the bank? Do they bang on the door of a restaurant that is closed and demand to eat? You are running a business. Your business is closed after 6:30 pm Just because you work from home doesn't change anything or give people a reason to take advantage of you.
I have told people that I cannot order supplies to do a specialty cake until I have payment from them because they are things I cannot just run to the grocery for. I am not buying their cake for them! If they are late with payment they will then run the risk of not having the cake they want or when they want it. I tell them I will have to charge a late fee to cover the cost of express shipping.
I am in a mood today, I think! Good luck and I hope things get better!
MrCake01 Junior Member
Joined: Apr 07, 2009
Posts: 91
Location: Montgomery, al
Birthday: Aug 21
Posted:
Tue Sep 01, 2009 8:15 am
Lenette,
1st
Have you tried asking if she would mind communicating via e-mail or video
conferencing?
2nd
Cake decorating is a service business. I worked at a grocery store bakery/deli and more times than not the customer didn't care what I had to do or what problem they caused me by changing orders or not picking stuff up on time. Anyway the customer is only concerned about them especially a bride who is about to get married. When a bride places an order with you is there a form they sign with a clause saying about payment. I will tell you this; I’m a big believer in doing unto others as you would have them do to you. If you are patient with them they will be patient with you.
Good luck
Mrcake01
leah_s Forum SuperStar!
Joined: Jun 19, 2007
Posts: 6648
Posted:
Tue Sep 01, 2009 8:26 am
Similar . . . but I will not do a consultation on Thursday, Friday, or Saturday. Says so right on my website. A few will actually call and beg for a Sat consult. I tell them I'm working every Saturday, and only large bakeries will have extra staff to meet with them. If they want a cake designer, well I work every Saturday delivering cake. I do not bend. But since I don't have kiddos at home, I will take a consult until to 8 pm
It just depends on your home situation and YOUR CHOICE. If you're a single mom, then yes, you need to get your kids ready for bed, etc. If you have a SO who will jump in every so often to support your business life, then every once in a while, a later consult won't hurt. But I'd make veerrry sure that the client understands that the only way you're able to accommodate their very unusual request is by inconveniencing your children and rearranging the schedule of another adult.
You DO NOT have to take every bit of biz that shows up at your door. I cut people loose sometimes on the phone if they're already being a PITA That's the benefit of working in a biz you own.
Nchanted1 Junior Member
Joined: Apr 18, 2006
Posts: 82
Posted:
Tue Sep 01, 2009 8:27 am
The whole point of being self employed is to have control over your schedule. If she cannot meet with you within the hours you are available, kiss her goodbye.
As for late payments from Brides, I find that an Email indicating that per contract, their cake is now cancelled due to late payment usually gets pretty quick action! I will always let them pay up to a week late, BUT IN CASH ONLY. Getting it to me is their problem.
HTH
LKing12 Regular Member
Joined: Sep 26, 2006
Posts: 100
Location: Somewhere out in left field!
Birthday: Nov 11
Posted:
Tue Sep 01, 2009 8:32 am
Set a time, if it is for a tasting and they want to come by and pick up the samples, then go with that. What about early Saturday morning?
My contract states if the payment isn't received in full and on time the deposit if forfeited and the order is cancelled. PERIOD. I am like the CC company, no slack here. I am not understanding, I am in business.
LaBellaFlor Forum Fanatic
Joined: Jan 16, 2009
Posts: 3247
Location: The Eye of the World
Birthday: Jul 15
Posted:
Tue Sep 01, 2009 8:36 am
DON"T EVER let anyone dictate your schedule. Sweet-thing is so right. Do they ask these other businesses to work aroung their schedule. And come to think of it, if they can't work with you just on a meeting time, what type of problmes may come later on? I don't know what your contract looks like, but mine says very clearly that if they don't pay the balance by a certain date, the order is cancelled, and the depsot is non-refundable. And don't get me wrong, I'm not a hard a@@, but strict policies help reduce potential problems. Run your business! Don't let your clients run it for you.
cakesweetiecake Frequent Member
Joined: Jul 27, 2008
Posts: 342
Posted:
Tue Sep 01, 2009 8:39 am
There are various businesses that I contact for different appointments. Some have evening appointments and some dont. I remember scheduling someone to come out to the home for a quote. They told me their latest appointment was 4:00pm. Well, I get off work at 5:00pm. Although I would've appreciated it (lol I didnt expect them to change their policy to accomodate me. If I wanted to use their business, then it was my responsiblity to make it work out my schedule for the appointment.
What if you change it to 7pm and then they end up running late. Your entire schedule is going to be pushed back!
ccr03 Forum Addict
Joined: Sep 16, 2005
Posts: 1886
Location: Independence, MO
Birthday: Jan 31
Posted:
Tue Sep 01, 2009 8:47 am
Ditto with everyone on the scheduling.
on the second issue, return her call and let her know that you can not order the necessary supplies until you receive her payment. And if she waits any longer, you'll have to overnight the supplies and you'll be passing that charge on to her.
indydebi Forum Matriarch
Joined: Jul 07, 2006
Posts: 23625
Location: Indianapolis IN
Birthday: Jan 19
Posted:
Tue Sep 01, 2009 8:51 am
You are not Walmart in more ways than one ... you don't operate on a 24/7 schedule. (Heck, even my walmart's bakery "closes" after a certain time of day!).
I dont' do samplings on Monday. I try to designate that as my day off. I don't do samplings before 11:00 a.m. I try to keep appts on even-hours ("I have openings on Thursday at 2, 4 or 6 ... which works best for you?") ... this enables me to easily schedule multiple samplings on one day when I control the schedule.
When someone "asks" (and I'm using the term loosely) for a 7:30 p.m. appt, you can always reply with, "I'm sorry ... I don't have any open time slots after 6:00 p.m." As it's already been mentioned .... doctors, dentists, attorneys, hair salons won't stay open longer for them (and I'll bet they darn well figure out how to get to their HAIR appt! )
Late Payment: I have a clause in my contract that states "Any payments not made as scheduled will constitute a cancellation on the part of the client and CIS will NOT show up at the event." When this bride replied very lackasdaisically with "oh gosh darn gee I haven't even LOOKED at it!", I'd send her a copy of this part of the contract and remind her "Well, I hope you looked at this clause in the contract because as of this moment, your order is considered canceled. I am able to reinstate the contract if payment is in my hand in the next 24 hours."
costumeczar Forum Fanatic
Joined: Oct 18, 2007
Posts: 3392
Location: Henrico VA
Posted:
Tue Sep 01, 2009 9:43 am
I want to add that being home-based can sometimes make you feel like you're not a "real" business, but you need to get over that fast! I'm home-based, and when I first started out I felt like I had to take every order that came my way, and I think that I scheduled tastings far more often than I do them now. Whether it's being older, more experienced, or just crankier , I don't let customers dictate any of that anymore. I'll try to accomodate people who are in from out of town by meeting with them at odd times, but NEVER in the evenings. My kids are older now, but by the end of the day it's just not good to mess with the evening routine!
I suggest that you decide for yourself what times would work for you for tastings, then write the available times down for the month. When people call, you will have the list of available times in front of you. If someone whines and says they can't come any of the times that you have, tell them that you'll have to take their name and call back when you get your schedule for the following month together, or if you have a cancellation.
Mike1394 Forum Fanatic
Joined: Feb 20, 2008
Posts: 2416
Posted:
Tue Sep 01, 2009 10:00 am
Is doing the consult in the morning an option?
Mike
DakotaDesigns Junior Member
Joined: May 12, 2009
Posts: 56
Location: California
Birthday: Sep 08
Posted:
Wed Sep 02, 2009 4:35 pm
indydebi wrote:
You are not Walmart in more ways than one ... you don't operate on a 24/7 schedule. (Heck, even my walmart's bakery "closes" after a certain time of day!).
I dont' do samplings on Monday. I try to designate that as my day off. I don't do samplings before 11:00 a.m. I try to keep appts on even-hours ("I have openings on Thursday at 2, 4 or 6 ... which works best for you?") ... this enables me to easily schedule multiple samplings on one day when I control the schedule.
When someone "asks" (and I'm using the term loosely) for a 7:30 p.m. appt, you can always reply with, "I'm sorry ... I don't have any open time slots after 6:00 p.m." As it's already been mentioned .... doctors, dentists, attorneys, hair salons won't stay open longer for them (and I'll bet they darn well figure out how to get to their HAIR appt! )
Late Payment: I have a clause in my contract that states "Any payments not made as scheduled will constitute a cancellation on the part of the client and CIS will NOT show up at the event." When this bride replied very lackasdaisically with "oh gosh darn gee I haven't even LOOKED at it!", I'd send her a copy of this part of the contract and remind her "Well, I hope you looked at this clause in the contract because as of this moment, your order is considered canceled. I am able to reinstate the contract if payment is in my hand in the next 24 hours."
Heck yeah! This is awesome advice, from all of you! I've been needing to hear this as well
tilly41 Newbie
Joined: Apr 07, 2006
Posts: 14
Posted:
Wed Sep 02, 2009 5:08 pm
I found and used the following language from the extremely helpful Indydebi and got immediate results!
Quote:
"....per your email attached, you booked your wedding cake with us but our records do not show that your deposit has been paid. Per our Terms of Agreement, your wedding is not scheduled on our calendar until a deposit is rec'd. Please confirm the deposit is on it's way .... otherwise, we will assume you have made other plans for your wedding cake and will consider this order canceled."
That tells them they have one more chance to get it here and it tells them that as of today, I am not planning on being at their wedding with a cake in tow.
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Good luck and I hope things get better! 
)
, I don't let customers dictate any of that anymore. I'll try to accomodate people who are in from out of town by meeting with them at odd times, but NEVER in the evenings. My kids are older now, but by the end of the day it's just not good to mess with the evening routine!
