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Cakery
Regular Member
Joined: Dec 17, 2006
Posts: 146
Location: Missouri
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Mon Jun 02, 2008 10:20 am |
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Okay...had a customer that called me this morning. I made a sheet cake for her daughter....the gal picked it up on Saturday morning. They had it on Sunday afternoon. I told her it would be best if she kept it in the fridge till the party time. I baked it on Friday afternoon.....decorated and put in my cooler. So the cake was chilled. She told me that they had to throw the cake out.....cause it had a SOURED taste to it. Was a plain white cake. I asked her all kinds of ???'s too.....did she leave it in the car after she left my shop.....she said no....but she does live in a town about 20 miles away.....so she could have went shopping, etc. Did she have it in the trunk of her car? I asked her if she put it in the fridge when she got home....she said no....but it was right by the air-conditioner. I have been doing cakes for over 30 years....and never one time has anyone called back and said the cake had a sour smell or taste to it??? I have heard of a chemical reaction that when a cake sits in a hot place....then cooled down....it can cause the alcohol in the vanilla to ferment.....so wondered if anyone else has ever had a problem with this??? I sure never have and it's buggin' the crap out of me. And it's the customer's word saying she didn't leave it in the car, etc...but she did say she left it sitting out but the house was cool. Please let me know if you have ever had to deal with this or not? I told her I will make her another cake....FREE OF CHARGE. She said they had to throw the cake out....here again.....I don't know that they did....but taking her word for it. But things like this can bug us decorators....and I've never had this problem in 30 years. Anyone else???? |
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leahs
Forum SuperStar!
Joined: Jun 19, 2007
Posts: 3444
Location: Louisville, KY
Birthday: May 29
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Mon Jun 02, 2008 10:38 am |
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Never had a problem, nor have I ever heard of such a problem. |
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cakecastle
Frequent Member
Joined: May 15, 2007
Posts: 269
Location: Sophia, NC
Birthday: Jan 11
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Mon Jun 02, 2008 10:47 am |
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Was it the cake or the icing she said had soured?
I never refrigerate any of the cakes I make (except when I do cream cheese icing) and never had a problem. Even when we used to buy WM cakes (before I started making them last year) which sometimes had whipped icing and weren't refrigerated, I never had a problem. hmmmm
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littlecake
Forum Fanatic
Joined: Sep 18, 2006
Posts: 1646
Location: the fine line between genuis and insanity
Birthday: Nov 21
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Mon Jun 02, 2008 11:03 am |
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I never heard of such a thing....i think they just want a free cake.
I would sure ask for some of the cake back so you could inspect it before giving them anything for free,
You sure can't get anyone else to give you free stuff without bringing something back.
the "we had to throw the whole thing out"...is a tipoff...now theres no evidence.
Think about it...if you got something that was bad, wouldn't you keep it to show the people? |
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cakecastle
Frequent Member
Joined: May 15, 2007
Posts: 269
Location: Sophia, NC
Birthday: Jan 11
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Mon Jun 02, 2008 11:30 am |
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| littlecake wrote: |
You sure can't get anyone else to give you free stuff without bringing something back.
the "we had to throw the whole thing out"...is a tipoff...now theres no evidence.
Think about it...if you got something that was bad, wouldn't you keep it to show the people? |
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Cakery
Regular Member
Joined: Dec 17, 2006
Posts: 146
Location: Missouri
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Mon Jun 02, 2008 11:48 am |
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Thanks everyone.....that was my reaction as well. I have never had someone say a cake was SOURED??? I've done all kinds of searches on the internet....and nothing comes up on a cake getting soured? After doing cakes for 30 years in the town where I live....I'm not worried about my reputation on this one....LOL! |
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vdrsolo
Forum Addict
Joined: Jan 29, 2007
Posts: 795
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Mon Jun 02, 2008 12:16 pm |
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It definitely sounds fishy to me, I bet they stopped off at the grocery store to run in and get a few things and left it in the trunk. Did you use anything perishable in the fillings or icing that could have went rancid in such a short amount of time like milk or anything? Even 20 miles in a hot trunk may cause it to turn. I personally have stopped doing anything perishable because I have no control over how the customer stores the cake! |
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Cakery
Regular Member
Joined: Dec 17, 2006
Posts: 146
Location: Missouri
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Mon Jun 02, 2008 12:23 pm |
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I do use some cream or milk in my frosting.....but I asked her about the frosting....she said it tasted good....she said it was the actual cake that tasted SOUR? I used Duncan Hines white cake mix....have for 30 years and never had a problem. I did 10 other sheet cakes and 2 weddings this weekend.....same as I made her cake....and no one has called saying they had a problem??? I'm seriously thinking she put it in her trunk....and since she lives in a smaller town....they went shopping at our Super Wal-Mart before heading back home....and it just set too long in the HOT car. It was close to 90 on Saturday here! |
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vdrsolo
Forum Addict
Joined: Jan 29, 2007
Posts: 795
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Mon Jun 02, 2008 3:10 pm |
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Is she a new customer, sounds like she's just looking for a free cake!! If it were me, I would be returning the cake so the baker could taste it as well. I can't see the cake itself souring if the icing didn't! |
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gateaux
Forum Fanatic
Joined: Aug 31, 2006
Posts: 1404
Location: MN
Birthday: Aug 07
Gallery Supporter Member
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Tue Jun 03, 2008 9:42 am |
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sorry this happened. It's one of my biggest fears.
Uhm... she liked the icing, and she did not keep any evidence to show you....uhm... maybe there was NO cake left to keep and show you .... maybe she just wants a freebee. Who knows what people will do in this economy!
Hope this all turns out.
Good Luck. |
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aswartzw
Forum Fanatic
Joined: Jul 30, 2007
Posts: 1286
Location: Galloway, OH
Birthday: Apr 07
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Tue Jun 03, 2008 9:54 am |
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Um, a cake soured? That's not even possible is it? It's baked so the only thing it can do is mold.
Sounds really fishy to me. Could be she just didn't like the taste. |
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Janette
Forum SuperStar!
Joined: Jun 15, 2006
Posts: 3354
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Tue Jun 03, 2008 9:54 am |
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| gateaux wrote: | sorry this happened. It's one of my biggest fears.
Uhm... she liked the icing, and she did not keep any evidence to show you....uhm... maybe there was NO cake left to keep and show you .... maybe she just wants a freebee. Who knows what people will do in this economy!
Hope this all turns out.
Good Luck. |
My Grandmother, Mother then myself have never refriderated our Butter or Margerine in the Butter dish. We've never refridgerated our Peanut Butter (unless all natural). Never had a problem. When I have cake for family or a party I don't refridgerate it until the next day. And, that's to keep it from molding. |
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cathyscakes
Regular Member
Joined: Jul 18, 2004
Posts: 143
Location: Toledo Oregon
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Tue Jun 03, 2008 9:56 am |
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The only problem I have had is when I used butter in the buttercream and had to drive the cake 70 miles away in really hot weather. I thought it had a rancid taste, no one else noticed, but I sure did. So I won't use butter in hot weather. |
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Janette
Forum SuperStar!
Joined: Jun 15, 2006
Posts: 3354
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Tue Jun 03, 2008 10:03 am |
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| cathyscakes wrote: | | The only problem I have had is when I used butter in the buttercream and had to drive the cake 70 miles away in really hot weather. I thought it had a rancid taste, no one else noticed, but I sure did. So I won't use butter in hot weather. |
I wonder if once the Butter is mixed with another ingredient it changes it. |
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s_barnes76
Junior Member
Joined: Feb 08, 2008
Posts: 23
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Tue Jun 03, 2008 10:03 am |
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Sorry that this won't really help your side of the story, but I think I may know what she is talking about. The last two DH white cakes I made both tasted funny the next day. The first one cracked as I was turning it out, so I figured I would just make cake balls!! I left it covered overnight and the next morning the taste was horrible!! Ended up throwing it out afterall. The second had slightly the same taste the next day. I didn't do anything different to either, I thought maybe DH might have made some changes I didn't know about, as this has never happened before and I only use DH. I did make cupcakes last weekend and they turned out fine. I'm a little relieved to know it wasn't just me, but I'm sorry you had this happen. |
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