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tdybear1978
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Joined: Oct 17, 2006
Posts: 862
Gallery Supporter Member
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 Posted:
Mon Oct 15, 2007 4:18 pm |
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I was told that this would happen, that when I opened my own shop eventually the day would come that I would just "ruin" someone's wedding day and I guess that day has come. About 10 days ago I had a couple (and their family) come in to order a wedding cake for 250 people. I thought "wow they really waited til the last minute for something so large" but oh well. The bride found a picture in my book that she loved (which is below, it is the black and white cake) and she said she just had to have that one but wanted to change colors. Ok, no problem. So she brought me in the ribbon (an ugly burnt orange thing) and then she brought me the topper (which was pretty much like a tree an actual tree) but oh well, she is the bride, this is her day and to each their own. So I did the cake and all went well. I delivered it and set it up, they had about 20 people come and look at it (I tell them to please inspect it before I leave to make sure everything is to their standards) and then the bride came in. She said she loved it, it looked beautiful and thank you so much. So that was it, I left with my head held high and so proud of myself (because I absolutely hate doing this cake) I drive 30 minutes back to my bakery and then the phone rings and someone named Penny (I think the coordinator) said that the cake was falling and the icing was bulging and the bride was fit to be tied. I thought "WHAT" it was fine when i left. So I drive another 30 minutes to get back there to find about 10 women standing around the cake talking and saying "she is just in tears this is just a disaster" and there was one woman who was sticking flowers all over the cake. so I say "Hello, I am the cake woman what is the problem" and they respond "well, just look at it" so I do and there is nothing wrong with it - it looked just as it did when I left. So I repeat what is the problem and the woman sticking flowers everything said "I'm taking care of it" and I respond show me a problem that needs to be fixed and I will be more than happy to fix it and they say well look right here the cake is falling off - well that was a corner of the square that "hangs" over the top of the lower tier (which is because of the style of cake she chose, the staggered look) and I explained that it is not falling off, that there is a plate under there that you just could not see and she looked at me like I was stupid so I clicked my fingernail underneath it so she could hear it and she was like, Oh I did not know that was there. So I ask where is the icing "bulging" and they say look right here, well it was a crease in the icing and I say well, I can fix that right now and the one woman shoving flowers everywhere says "NO JUST DON'T TOUCH IT!" So I back up and call Penny, the woman who originally called me and tell her that this woman won't let me touch the cake and she comes right over. She walks in and says - Oh my gosh what have you all done to the cake, and that special woman putting on the flowers says she (the bride) will like this much better. I am now currently bent down walking around the cake trying to find a problem and I say Someone Please show me a problem to fix and this woman says "JUST DON'T TOUCH ANYTHING, I AM USE TO FIXING BAKERY SCREW-UPS" and that was it, I slowly come back upright and turn to look at her and just as I open my mouth the nice lady Penny puts her hand on my shoulder and says I am really sorry that you drove all the way back out here they apparantly think she will like this better it is their problem now, go ahead and go. So I slowly just turn and leave, so mad I wanted to wait for that woman after the wedding 
Now, I won't tell the denomination of this church because I don't want to offend anyone here. But as I was driving home talking to my mother on the phone all I could say was Other then my BEST FRIEND AND HER MOTHER I have almost never come in contact with a woman of this religion that was at least cordial. They have all been so snotty that I just distance myself from them. That one woman just almost got an earful of a lot of un-christian words and I was ready to just unload on her so that God would rip the roof off to strike me down and then I would take the whole wedding down with me 
Ahhhhh, okay I am done I just really had to get that off my chest to people who could maybe understand. I have attached a picture of the cake she saw in my book and the cake that she got (the black one was in the book, the orange one is hers) please be critical, does anyone see some horrible thing that I am not seeing. Thanks everyone, sorry this is so long. love you guys |
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adven68
Forum SuperStar!
Joined: Jul 06, 2005
Posts: 2411
Location: Nylkoorb
Birthday: May 13
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Mon Oct 15, 2007 4:45 pm |
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Wow...Is that woman out of her mind? Where the heck did she stick the flowers into your (very lovely) cake? I'm so glad you took a photo of it before they destroyed it.
Did you ever speak to the bride? I mean why the heck was she crying after she told you that she loved it? THEY probably made her see things that weren't there!
I think you did a wonderful job and if Penny apologized to you then I'm sure she will set things straight with the bride. |
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playingwithsugar
Forum SuperStar!
Joined: Aug 31, 2005
Posts: 4920
Location: Carrot Cake Should Count As A Vegetable!
Birthday: Nov 20
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Mon Oct 15, 2007 4:50 pm |
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Honey, the only thing wrong with that cake is the color scheme and the topper. But as you said - she is the bride.
Don't worry about it. The bride wasn't crying because of anything you did - she was crying because she finally realized that she may need a color consultant.
Theresa  |
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tdybear1978
Forum Addict
Joined: Oct 17, 2006
Posts: 862
Gallery Supporter Member
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Mon Oct 15, 2007 4:51 pm |
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No, i never did get to speak with the bride when I got back over there, it was about 45 minutes before the wedding. Everywhere you see the orange scrollwork was pretty much where she put the flowers, you could not see any of that anymore. UGHhh I was so mad I just could not believe it. |
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fabfour
Frequent Member
Joined: Apr 23, 2005
Posts: 318
Location: Missouri
Birthday: Dec 17
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Mon Oct 15, 2007 4:51 pm |
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OMGosh!!! 
First of all... your cake looks WONDERFUL!!! There is NOTHING and I mean NOTHING that I could see wrong with your cake.
So far I've only done wedding cakes that once the cake is there, I stay for the whole thing (I cater too). Dh and I stand guard over the cake table there would be NO ONE touch or poke things into my cake. I think if I had walked in and seen someone poking flowers or whatever into my cake I would have to hurt her. You have alot more self-control than I do.
Try to shake it off...a lot easier said than done I know. There are some people that you just can't please.
Missy |
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playingwithsugar
Forum SuperStar!
Joined: Aug 31, 2005
Posts: 4920
Location: Carrot Cake Should Count As A Vegetable!
Birthday: Nov 20
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Mon Oct 15, 2007 4:53 pm |
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Last edited by playingwithsugar on Mon Oct 15, 2007 5:07 pm; edited 1 time in total |
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tdybear1978
Forum Addict
Joined: Oct 17, 2006
Posts: 862
Gallery Supporter Member
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Mon Oct 15, 2007 4:56 pm |
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I could not believe when she brought those twigs to me, I was just like are you kidding me |
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jibbies
Forum Fanatic
Joined: Jun 06, 2007
Posts: 1124
Location: Macon, Georgia
Birthday: Nov 06
Gallery Supporter Member
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Mon Oct 15, 2007 5:09 pm |
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Your cake is beautiful, I can't believe that some people take it upon themselves to touch other peoples cakes. I know what you mean about hating to do that cake I did a similar one last year.
http://www.cakecentral.com/cake-photo_1073733.html
I think it's just a wonky design.
YOU didn't ruin the wedding the cake mob did
(((hugs)))
Jibbies |
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afh0212
Junior Member
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Joined: Jun 20, 2007
Posts: 61
Location: Maryland
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Mon Oct 15, 2007 5:12 pm |
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Ok...first let me say, there is NOTHING wrong with your cake! I think the major problem with that "topper" is that it is way too large!!!!!!!!
I can see this "bunch" shortened and maybe looking a little more "under control", but if she wanted that...then so be it!!
Don't worry ...... |
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afh0212
Junior Member
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Joined: Jun 20, 2007
Posts: 61
Location: Maryland
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Mon Oct 15, 2007 5:13 pm |
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Ok...first let me say, there is NOTHING wrong with your cake! I think the major problem with that "topper" is that it is way too large!!!!!!!!
I can see this "bunch" shortened and maybe looking a little more "under control", but if she wanted that...then so be it!!
Don't worry ...... |
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gingerkitten79
Frequent Member
Joined: Jun 29, 2006
Posts: 231
Location: Melbourne OZ
Birthday: Jul 19
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Mon Oct 15, 2007 5:16 pm |
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oh sweetie, its thier problem now, and if the bride does go nuts at you, you have the word of this Penny to back you up. dont sweat it. |
Last edited by gingerkitten79 on Mon Oct 15, 2007 5:22 pm; edited 1 time in total |
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Ursula40
Forum Addict
Joined: Feb 21, 2006
Posts: 888
Location: Shanghai, China
Birthday: Mar 17
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Mon Oct 15, 2007 5:18 pm |
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There is nothing wrong with your cake, that other woman must have been nuts. Putting flowers all over it, destroyed the look of that cake, I cannot believe, that the bride would've wanted that |
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OhMyGoodies
Forum SuperStar!
Joined: Oct 02, 2006
Posts: 2168
Location: Easton, MD
Birthday: Jan 22
Gallery Supporter Member
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Mon Oct 15, 2007 5:19 pm |
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littlegrahamcracker
Frequent Member
Joined: Jan 20, 2006
Posts: 350
Location: Kansas
Birthday: Jan 16
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Mon Oct 15, 2007 5:21 pm |
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Why do you think you "ruined' the wedding??
The woman who was poking flowers all over the cake - was the one that ruined the cake and wedding - NOT YOU!!!!!
Definitely do not give any money back or discount this cake in any way. If they bride should call back and say she did not like it - remind her that when you dropped off the cake she loved it and it was not ruined till the other woman got a hold of it.
Hold your head up - you made a beautiful cake. |
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littlegrahamcracker
Frequent Member
Joined: Jan 20, 2006
Posts: 350
Location: Kansas
Birthday: Jan 16
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Mon Oct 15, 2007 5:22 pm |
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Why do you think you "ruined' the wedding??
The woman who was poking flowers all over the cake - was the one that ruined the cake and wedding - NOT YOU!!!!!
Definitely do not give any money back or discount this cake in any way. If they bride should call back and say she did not like it - remind her that when you dropped off the cake she loved it and it was not ruined till the other woman got a hold of it.
Hold your head up - you made a beautiful cake. |
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Now then let me say if it were a closer up picture of just her cake maybe I could pick out a flaw here or there in the scroll work has a small pin hole gap here or there but from the picture above I see nothing at all wrong with that cake.
