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Jenn123
Forum Fanatic
Joined: Aug 14, 2005
Posts: 1656
Location: Georgia
Birthday: Dec 29
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 Posted:
Sun Sep 30, 2007 5:38 pm |
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The bride asked for a combination of the first 2 cakes to serve 125 people. I charged $2 per serving plus $50 for fondant leaves and $20 for fondant ribbon. The last cake is what I delivered for her. I made a 12-8-6 (3 layers). I wanted it tall so that there would be plenty of room for the ribbon.
Mother -in-law called and said they were not at all satisfied. They didn't think it was big enough and didn't think it looked like a wedding cake. I asked if they ran out of cake...they said no. They didn't even cut the groom's cake. They also said the ribbon should have been satin. I don't remember if I discussed the ribbon with her but I always tell brides that satin doesn't work on buttercream. It absorbs the grease from the icing and looks blotchy. Bride was unhappy with my leaves. The bride did not complain about the taste of the cake. The Mother-in-law said one person told her that the cake was dry. She had a small bite and thought it was OK, but nothing special. This cake was ordered by phone and email. She didn't have time to get an ornament so at the last minute, I added the leaves and bow pieces.
Personally I feel that they over-spent on this wedding. The Mother-in-Law is involved because she paid for the cake. She was mostly mad because the cake wasn't big enough (to her). I think I gave them what they paid for. What do you think?
She says she is going to contact the credit card company tomorrow to get her money back. Has anyone been through a dispute like this? |
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| An older cake I did that she liked |
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| An older cake I did that she liked |
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43.6 KB |
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113 Time(s) |
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26.11 KB |
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134 Time(s) |
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LaSombra
Forum Fanatic
Joined: Mar 09, 2007
Posts: 1693
Location: Washington (state)
Birthday: May 19
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Sun Sep 30, 2007 5:49 pm |
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Your cake is beautiful. They got exactly what they asked for. According to the Wilton charts and since you made it extra tall (50% more height?), you made exactly the right amount of servings. If they didn't have any leftovers, I don't know what their problem would be  Yeah, sounds to me like they're trying to get something for nothing. I usually give them the 6" cake free but that's not necessarily what another baker would do... I certainly hope they can't keep from paying you through the CC That's rather scary. |
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ValMommytoDanny
Forum Addict
Joined: Nov 30, 2006
Posts: 544
Location: Down by the bay ~ NJ
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Sun Sep 30, 2007 5:51 pm |
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I think it's a case of buyers remorse... this is lovely.
If you have a contract or emails to prove the purchase make sure that when the CC contacts you regarding the dispute you send them everything. I handle cash at a big hospital system and we get the disputes to handle. If you have something that states the sales arrangement and their authorization you should be able to fight this with no problems.
Don't let them intimidate you.... |
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indydebi
Forum Matriarch
Joined: Jul 07, 2006
Posts: 22137
Location: Indianapolis IN
Birthday: Jan 19
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Sun Sep 30, 2007 5:57 pm |
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(I checked with my 25-years-in-banking-husband on this one).
She cannot contact the credit card company to get her money back. She can contact them to dispute the billing. The credit card company will then contact you to get your side of the story. Now, what happens after that and how it's resolved is unclear, as he's been out of banking for sometime, so he can't recall what happens after that.
Personally, I think she's fulla sh**. It's a beautiful cake. For 125, I would have made a 14/10/6 minimum, but I understand yours were taller (and mine are only 2 layers) .... but they didn't run out of cake, so she's gonna have a hard time explaining how it wasn't big enough.
Did they serve it? Was it eaten? Then they owe you for it. What was on the order forms that the bride approved via email? If you told her she was getting a 12/8/6 and you delivered a 12/8/6, I dont' see that she has a leg to stand on. ONE person saying it was dry does not a valid money-back complaint make. |
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makeminepink
Regular Member
Joined: Apr 13, 2007
Posts: 160
Location: Texas
Birthday: Oct 16
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Sun Sep 30, 2007 6:07 pm |
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Beautiful cake, a very good combination of the first two cakes! When will people ever be satisfied? Don't let it get to you. They're being ridiculous! |
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skeet1zp
Junior Member
Joined: Sep 01, 2005
Posts: 79
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Sun Sep 30, 2007 6:10 pm |
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I think your cake is beautiful! Keep us posted as to what happens. |
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valora387
Frequent Member
Joined: Jan 31, 2006
Posts: 220
Location: Cape May County, NJ
Birthday: Mar 08
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Sun Sep 30, 2007 6:11 pm |
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First of all, that is one gorgeous cake! I aspire to making cakes like that one.
Next, I think you delivered exactly what they asked for. I think you're right, she's just looking to get something for nothing. I hope everything works out ok for you. You did a great job, and deserve to make money on that fabulous cake! Keep us informed for how it turns out!
Erin |
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pidge
Frequent Member
Joined: Nov 07, 2006
Posts: 223
Location: Wisconsin
Birthday: Jun 29
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Sun Sep 30, 2007 6:14 pm |
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if she does carry out her threat, i would send the credit card company the emails that you have posted here to show what the couple received. i would also email the grandmother and ask if there has been a misunderstanding and ask again if they ran out of cake ... when she reemails you will have it in writing that there was plenty of cake. you also have this post (which is dated) that states that there was plenty of cake -- and the pics to prove that it was what they ordered.
BTW = they ordered a beautiful cake -- and got a BEAUTIFUL cake ... sorry that you have to deal with all of this!! |
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aswartzw
Forum Fanatic
Joined: Jul 30, 2007
Posts: 1463
Location: Galloway, OH
Birthday: Apr 07
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Sun Sep 30, 2007 6:18 pm |
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It's a gorgeous cake. Absolutely beautiful and I think it combines the two cakes perfectly.
I agree with everyone else that they're trying to get their money back. Her contacting the CC will not get her her money back. They do have to open an investigation and just looking at this and from what she has to say will not constitute a stop payment. It would have to come down to you not making the cake at all. I doubt anything will come out of it because she won't want to spend the time, energy, or extra money to get it handled outside of the CC
Good luck. So sorry it has happened to you. |
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Lenore
Frequent Member
Joined: Oct 21, 2006
Posts: 231
Location: PA, USA
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Sun Sep 30, 2007 6:23 pm |
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You did a spectacular job combining the decoration of both cakes into one. It is so absolutely perfect. I think they found themselves short on cash after all was said and done with the wedding. I hope all ends in your favor. |
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baergarivera
Frequent Member
Joined: Jun 07, 2005
Posts: 206
Location: BRIDGEPORT, CT Puerto Rican from NEW YORK AND LIVE IN CT
Birthday: Mar 22
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Sun Sep 30, 2007 6:25 pm |
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baergarivera
Frequent Member
Joined: Jun 07, 2005
Posts: 206
Location: BRIDGEPORT, CT Puerto Rican from NEW YORK AND LIVE IN CT
Birthday: Mar 22
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Sun Sep 30, 2007 6:25 pm |
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baergarivera
Frequent Member
Joined: Jun 07, 2005
Posts: 206
Location: BRIDGEPORT, CT Puerto Rican from NEW YORK AND LIVE IN CT
Birthday: Mar 22
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Sun Sep 30, 2007 6:25 pm |
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DelightsByE
Forum Fanatic
Joined: Jul 26, 2004
Posts: 1222
Location: Williamsport Maryland
Birthday: Aug 23
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Sun Sep 30, 2007 6:30 pm |
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| indydebi wrote: |
Did they serve it? Was it eaten? Then they owe you for it. What was on the order forms that the bride approved via email? If you told her she was getting a 12/8/6 and you delivered a 12/8/6, I dont' see that she has a leg to stand on. ONE person saying it was dry does not a valid money-back complaint make. |
This is the crux of the issue. If the service is provided, accepted, and then eaten by the customer, they cannot win the dispute.
Now - if they had refused the delivery of the cake on that basis, and you refused to refund their money, then they have a case. But my feeling is, the customer's credit card company won't even bother contacting your bank for a chargeback because the customer will not have enough basis.
It's kind of like - you go to a restaurant, order something, eat it, decide you don't like it, then you can't dispute it with the credit card. You ate it, end of story. HTH. |
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moxey2000
Frequent Member
Joined: Feb 23, 2007
Posts: 497
Location: Andros Island, Bahamas - Supporting Our Troops!
Birthday: Mar 08
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Sun Sep 30, 2007 6:33 pm |
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First, I think your cake was exactly what they ordered and very pretty.
Second, they can file a dispute with the CC and they will contact you and you will have chance to tell your side. Be very specific and include photos, copies of emails, etc. You aren't the first person this has happened to and the CC folks will be fair. They can tell when it's legit and when it's not.
Since you said this was done via email then it would behoove you to email them and detail the facts of the order, making sure you include the part about them not running out of cake. Apologize for their unhappiness and state that you aren't sure what it is they want. When they respond and don't dispute anything you said then you will have your proof - they got what they asked for. Include this email with your response to the CC It's sort of a roundabout way of getting what you need from them, without coming out and asking for it.
Good luck. Have faith, it will all work out. |
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