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KimmysKakes
Junior Member
Joined: May 13, 2006
Posts: 71
Birthday: Nov 25
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 Posted:
Wed Jul 11, 2007 5:22 pm |
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I made a cake (pic attached) for a customer and delivered it on June 30th. Apparently it was a surprise for the recipient because this is the email I received TODAY from her:
"You recently made a cake for my party. The party was on June 30 at
(blank). The cake that was delivered was the ugliest thing I have ever seen. The price of the cake was rediculous!! There were finger prints and nail marks all in the fondant! I spoke with a few people that tasted the cake (i refused to eat it because I was furious over the price) and people said it was dry and wanted to no why there was no filling! I will never recommend your company to anyone! I have no Idea where my husband and best friend came across your company but a shoprite cake would have been much better!!"
Needless to say, I was shocked! Here is my response: "I'm very sorry to hear that you did not like the cake. It was delivered in perfect condition a few hours before your party started, so perhaps it was moved or touched prior to you seeing it.
The design your friend (or husband) selected is a classic design for elegant occasions and was made exactly as ordered. It is a very popular design.
Also, my customers always comment on how moist and flavorful my cakes are, so I'm also very sorry that your friends thought otherwise.
Thank you for taking the time to write to me and have a great day."
I have NEVER received a bad comment before and this just seemed so strange, especially one 1/2 weeks later. Also, shouldn't she be upset with her friend for picking the design? I had nothing to do with that. I made it exactly as ordered. What do you guys think of this? Oh, and yes, there was filling in the cake.  |
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AmandaPanda
Frequent Member
Joined: Apr 17, 2007
Posts: 454
Location: TN
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Wed Jul 11, 2007 5:48 pm |
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oh my, how crazy! I think it is a beautiful cake. Sounds to me like someone went over budget for the party and was tryign to get soem money back any way they could ... i just don't understand how people can say such mean and hurtful things. There is a way to deal with people evenif you are not happy with the product and some people just don't understand that people are more likely to work with you and come to a peaceful resolution if you aren't a total b*%$h to them. |
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jsmith
Forum Addict
Joined: Apr 01, 2006
Posts: 557
Location: Louisiana
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Wed Jul 11, 2007 5:50 pm |
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Wow. What a nasty woman. I think the cake looks simply elegant. So she was offended at the price of the cake and thought a good way to get back would be to waste it? What a spoiled brat. Here's a scenario. She throws a temper tantrum so her friends try to make her feel better by lying and saying the cake is awful anyway. I bet they "volunteered" to dispose of the cake by taking it home themselves. Personally I would cut off any contact with her. She said something nasty, you politely apologized. Don't waste anymore time with her. I bet she's just sour because her birthday made her realize how old she's getting.  |
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KimmysKakes
Junior Member
Joined: May 13, 2006
Posts: 71
Birthday: Nov 25
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Wed Jul 11, 2007 5:52 pm |
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Thanks Amanda. Normally, I would offer a discount or something on another cake but I don't want to do business with her in the future anyway! She just sounds like a very bitter person.  |
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KimmysKakes
Junior Member
Joined: May 13, 2006
Posts: 71
Birthday: Nov 25
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Wed Jul 11, 2007 5:55 pm |
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"I bet she's just sour because her birthday made her realize how old she's getting."
You're EXACTLY right, Jsmith. Thanks! |
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shifty
Regular Member
Joined: Jan 25, 2007
Posts: 158
Location: Loomis, Ca
Birthday: Feb 08
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Wed Jul 11, 2007 6:03 pm |
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"I bet she's just sour because her birthday made her realize how old she's getting."
haha I was thinking the same thing! I hope you dont let this womans ranting dishearten you in any way. I think you made a great looking cake and if she didnt like it she wouldnt have waited that long to say something. |
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cakesbyallison
Forum Addict
Joined: Sep 27, 2005
Posts: 614
Location: San Diego, California
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Wed Jul 11, 2007 6:07 pm |
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 Wow - that's a harsh email! I'm shocked that a recipient of a cake, one that she did not order (or pay for), would send you such a nasty email. There's got to be something else to the situation... Just doesn't add up. Your cake is very pretty - nothing ugly about it. I checked out all your cakes, and you do very nice work. I think you handled it appropriately in your reply. Don't look back - it's not worth trying to figure this one out! |
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peacockplace
Forum SuperStar!
Joined: Oct 25, 2004
Posts: 2751
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Wed Jul 11, 2007 6:34 pm |
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nicolevoorhout
Frequent Member
Joined: Nov 14, 2006
Posts: 375
Location: Sydney, Australia
Birthday: Sep 30
Gallery Supporter Member
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Wed Jul 11, 2007 6:40 pm |
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Oh my gosh how ungrateful, I mean she may think she's being mean to you, but what a slap in the face to the people who picked it as a surprise for her! And seeing she didn't pay for her i don't understand her issue with pricing, personally if I get a gift for someone I don't tell them what it cost either, hence the term gift I suppose.
I think your cake is lovely, simple, elegant, classy. I like your response and I'd leave it at that. Unfortunately as much as we want, we can't please everyone and she sounds like an ungrateful sod to me! |
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Laura102777
Forum Addict
Joined: May 29, 2006
Posts: 620
Location: Kentucky
Birthday: Oct 27
Gallery Supporter Member
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Wed Jul 11, 2007 6:56 pm |
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That chick is smoking crack! The cake looks great! Besides, who ever heard of being too furious over the price of something to be willing to try the product? Some people just have more than their share of mean streak in them! |
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nicolevoorhout
Frequent Member
Joined: Nov 14, 2006
Posts: 375
Location: Sydney, Australia
Birthday: Sep 30
Gallery Supporter Member
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Wed Jul 11, 2007 6:59 pm |
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| Laura102777 wrote: | | That chick is smoking crack! |
Hahahahahah, you crack me up ohhhhh hahahaha, I just made a joke back, I love that line, brilliant! Yours that in, mine was not planned! hahahahahha |
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mom2spunkynbug
Forum Addict
Joined: Dec 16, 2006
Posts: 763
Birthday: Oct 22
Gallery Supporter Member
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Wed Jul 11, 2007 7:01 pm |
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Kitagrl
Forum SuperStar!
Joined: Jun 16, 2005
Posts: 2741
Location: NE Philly suburbs
Birthday: Jan 31
Gallery Supporter Member
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Wed Jul 11, 2007 7:03 pm |
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I feel sorry for her husband...he tries to do something nice for his wife and she is totally and completely ungrateful!
I hope she doesn't treat him like that regularly....
Nice cake, BTW!  |
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LauraS
Frequent Member
Joined: Jun 04, 2007
Posts: 211
Location: Gales Ferry, CT
Birthday: Sep 20
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Wed Jul 11, 2007 7:04 pm |
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Well lets begin with , How tacky was she to ask the people holding the party, how much they paid for the cake. Miss Manners Book coming her way.
I think they cake is not only very pretty, it is classic.
shame on her for her bad manners and Again i htink you did a good job and i am sure that as nice as you cakes are , you do not need her business. |
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Liz1028
Regular Member
Joined: Jun 19, 2007
Posts: 197
Location: Murrieta, California
Birthday: Oct 28
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Wed Jul 11, 2007 7:06 pm |
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Don't sweat it! I once had a similar situation. The client was just looking for a discount/money back. The cake was perfect and she was trying to impress all of her friends. Afterward, she wanted to be a total B*$#% about it. She definitely got more than what she paid for and I went above and beyond for her before the cake was due. Made her flower arrangement, changed the color 3 times before the cake was due and the design at the last minute.
There is just NO pleasing some people. Let it roll off and keep in mind that you are good at what you do! |
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