I would love to get some run-downs from all of you more seasoned cake pros on what a tasting looks like for you. I've done about a dozen of them now and they are fine, but sometime I feel like they are lacking something. I had a really quiet couple who I don't think was very serious about booking in the first place last week and I just wondered what I should be doing during the whole thing. They didn't even want to talk much about design. I work out of my home, so I am just trying to find ways to make people feel more comfortable. Should I have a price breakdown or something else like that that we should discuss? Usually, what I do is invite them to sit down I have a book for them to look through and I get their cakes and serve them and just talk a little about what their day will be like, where it is, etc. What else should I be discussing with them?
TIA for any help!
Danielle
ccr03 Forum Fanatic
Joined: Sep 16, 2005
Posts: 1794
Location: Independence, MO
Birthday: Jan 31
Posted:
Tue Jun 23, 2009 9:21 am
You need to be selling yourself! The tasting consultation is where you design the cake, pick flavors, and an estimated quote. I go into every consult with the mindframe that this is already another cake order - not that they are still 'looking around'. I get all the info needed for the contract - phones, emails, addresses, location of the reception, ceremony time and location - EVERYTHING. I'm not gonna keep going back and forth into what I need. I ask for color/napkin samples.
indydebi Forum Matriarch
Joined: Jul 07, 2006
Posts: 22133
Location: Indianapolis IN
Birthday: Jan 19
Posted:
Wed Jun 24, 2009 6:53 am
What ccr said! The Rules of Selling: (1) Sell YOURSELF (2) sell your company/business, then and ONLY then can you (3) sell your product.
You are asking them to trust you with their wedding cake. why should they? Convince them why. Show them why. Get their comfort level high with why. (woooo! a rhyme!)
What are you asking them and how are you asking it?
If you're asking "What kind of cake design do you want?", then stop that. It's too broad of a question, it's too overwhelming for them. Unless they are one of those rare brides who walk in with a photo and says, "This is the cake I want. Discussion closed.", then you need to go thru the process.
- Do you like cakes that are stacked, which means cakes touching, or do you like pillars between the tiers?
- Do you prefer round or square cakes? (then tell them how many tiers they can have with the round or square cakes).
- Have you seen cakes that you like or are we starting from scratch? (If starting from scratch .... "ok, let's look at some photos.")
Etc. They don't know how to order a wedding cake. They are depending on you to guide them ghru the process. Show them how they can trust you to go thru the process with them. Confirm their comfort level.
CakeForte Frequent Member
Joined: Oct 21, 2004
Posts: 478
Location: Internet
Posted:
Wed Jun 24, 2009 8:27 am
I thank them for coming in to see me, explain my background and how I became a designer. This is where I say that I have worked on HUNDREDS of weddings, so if they have any knd of questions, please ask me, Then I explain that I will ask them some questions so I can get a feel for the theme/style/ size of their event. Then I show the photos according to what they said. Then I offer them samples as they look through the photos. As they are tasting, I prepare a price quote.
Very rarely do they come in knowing what they want for their cake, which is fine because I don't design it with them until after I receive a deposit.
mkm25 Regular Member
Joined: May 21, 2008
Posts: 135
Location: Florida
Birthday: Mar 13
Posted:
Wed Jul 01, 2009 12:07 pm
I am new to wedding cake consultations (I've had 2 so far - 1 that knew exactly what she wanted and 1 that had no clue). Does anyone know of a really good book/magazine to have on hand for wedding cake ideas? I have a few, but I don't like handing the bride a bunch of books to look through on the spot.
Also, I know this is somewhat off-topic, but...I am a home baker, and I freeze my batter and then just make mini cupcakes for cake tastings. That way, the cake is fresh & moist and I don't have to worry about taking up all the extra space in my freezer (I just freeze the leftover batter). I understand that baking powder may not be active if I do this, but I haven't seen much of a problem in the mini cupcakes - they're so tiny anyway! For those of you who freeze your cakes, do you have problems with moisture? How long do you keep frozen samples? Does anyone do it my way by freezing the batter?
mkm25 Regular Member
Joined: May 21, 2008
Posts: 135
Location: Florida
Birthday: Mar 13
Posted:
Wed Jul 01, 2009 12:08 pm
I am new to wedding cake consultations (I've had 2 so far - 1 that knew exactly what she wanted and 1 that had no clue). Does anyone know of a really good book/magazine to have on hand for wedding cake ideas? I have a few, but I don't like handing the bride a bunch of books to look through on the spot.
Also, I know this is somewhat off-topic, but...I am a home baker, and I freeze my batter and then just make mini cupcakes for cake tastings. That way, the cake is fresh & moist and I don't have to worry about taking up all the extra space in my freezer (I just freeze the leftover batter). I understand that baking powder may not be active if I do this, but I haven't seen much of a problem in the mini cupcakes - they're so tiny anyway! For those of you who freeze your cakes, do you have problems with moisture? How long do you keep frozen samples? Does anyone do it my way by freezing the batter?
mkm25 Regular Member
Joined: May 21, 2008
Posts: 135
Location: Florida
Birthday: Mar 13
Posted:
Wed Jul 01, 2009 12:09 pm
I am new to wedding cake consultations (I've had 2 so far - 1 that knew exactly what she wanted and 1 that had no clue). Does anyone know of a really good book/magazine to have on hand for wedding cake ideas? I have a few, but I don't like handing the bride a bunch of books to look through on the spot.
Also, I know this is somewhat off-topic, but...I am a home baker, and I freeze my batter and then just make mini cupcakes for cake tastings. That way, the cake is fresh & moist and I don't have to worry about taking up all the extra space in my freezer (I just freeze the leftover batter). I understand that baking powder may not be active if I do this, but I haven't seen much of a problem in the mini cupcakes - they're so tiny anyway! For those of you who freeze your cakes, do you have problems with moisture? How long do you keep frozen samples? Does anyone do it my way by freezing the batter?
IsaSW Regular Member
Joined: Jul 01, 2009
Posts: 129
Location: Virginia
Posted:
Wed Jul 01, 2009 12:21 pm
Hi, I am new at this too. Like 7 tastings so far. 4 cakes ordered.
I don't freeze anything, I like to bake the cake 2 days before the tasting, since this will be the real thing. I cut the recipe in half and bake it in a 8inch square pan. Gives me enough to make a 3 layer sample for 3 or 4 people. I just leave it cover in the pan on my countertop, and then I fill the cake a couple hours before the tasting. The filling and the icing I keep in the refrigerator until I am ready to fill and frost. Hope this helps.
IsaSW Regular Member
Joined: Jul 01, 2009
Posts: 129
Location: Virginia
Posted:
Wed Jul 01, 2009 12:22 pm
Hi, I am new at this too. Like 7 tastings so far. 4 cakes ordered.
I don't freeze anything, I like to bake the cake 2 days before the tasting, since this will be the real thing. I cut the recipe in half and bake it in a 8inch square pan. Gives me enough to make a 3 layer sample for 3 or 4 people. I just leave it cover in the pan on my countertop, and then I fill the cake a couple hours before the tasting. The filling and the icing I keep in the refrigerator until I am ready to fill and frost. Hope this helps.
IsaSW Regular Member
Joined: Jul 01, 2009
Posts: 129
Location: Virginia
Posted:
Wed Jul 01, 2009 12:23 pm
Hi, I am new at this too. Like 7 tastings so far. 4 cakes ordered.
I don't freeze anything, I like to bake the cake 2 days before the tasting, since this will be the real thing. I cut the recipe in half and bake it in a 8inch square pan. Gives me enough to make a 3 layer sample for 3 or 4 people. I just leave it cover in the pan on my countertop, and then I fill the cake a couple hours before the tasting. The filling and the icing I keep in the refrigerator until I am ready to fill and frost. Hope this helps.
ButtercupMama Regular Member
Joined: May 06, 2007
Posts: 127
Posted:
Thu Jul 02, 2009 7:59 pm
I caked from home for many years before opening up a retail space, and I found that I was actually the uncomfortable one, having strangers in my home! I tried going to their home, but sometimes I felt ridiculous driving so far with free cake and albums when I didn't get chosen to make the cake. Things went much better when we were on common ground; usually I would suggest a local coffee shop, or meet halfway at a coffee shop.
I'd bring boxed samples for them to bring home. (They often busted it out on the spot; luckily my favorite Starbucks knew me and didn't mind!)
I have a contract, and would just begin rattling off questions to initiate the discussion; but yeah, you do have to run the show, and keep it moving along.
It's such a challenge because you never know who's going to walk thru that door! They could be easy-going or someone who busts your chops the whole time; they could be boisterous or super quiet; I've even had couples who actually fought over design elements, and not in a cute way! And I've also had to try to calm arguments between mothers and daughters. Woo!
Appointments can be a challenge, but as indydebi said, you really do have to sell yourself. Strangely enough, if they find you to be likeable, trustworthy and competant, you will probably get their business!
indydebi Forum Matriarch
Joined: Jul 07, 2006
Posts: 22133
Location: Indianapolis IN
Birthday: Jan 19
Posted:
Thu Jul 02, 2009 8:35 pm
ButtercupMama wrote:
I've even had couples who actually fought over design elements, and not in a cute way! And I've also had to try to calm arguments between mothers and daughters. Woo!
I've found a good way to diffuse those is to lean back, start doodling something on my note pad (or type something on the laptop) and without looking at them, say, "Ahhhh...... your first fight, and *I* get to be here!" (smile sweetly, keep doodling!)
They usually relax a bit and laugh about "oh it's not our FIRST one!", but it also subtley points out their behavior is getting on the "out of line" side of things.
Being subtle is not my forte, but I'm pretty good at it in this situation!
Destinys_Delights Junior Member
Joined: Mar 25, 2009
Posts: 29
Birthday: Jun 20
Posted:
Fri Jul 03, 2009 7:29 am
I had my first cake tasting this week and I don't think it went great. I had my portfolio for them to look at and I made cupcakes in different flavors. I thought everything was going until it was time to start choosing the flavors. The bride doesn't like cake and really didn't care and was going to pick the yellow and lemon cake but the grooms favorite cake is carrot cake (he wasn't there) and the wedding planner tried the carrot cake she didn't like it said it tasted to much like spice cake. So they said they would call me back and let me know. I left the extra cupcakes there so the groom can try them but haven't heard back. Any suggestions on how to handle if the customer doesn't like the cake, I just felt like leaving.
IsaSW Regular Member
Joined: Jul 01, 2009
Posts: 129
Location: Virginia
Posted:
Fri Jul 03, 2009 8:03 am
First ask them what flavors they want to try and then have the most complicated one in two versions a spongy and a dense. That way they don't say they don't like it, you asked them which version do they like best. Sorry to hear they didn't like the cake.
BabyMommaCakes Newbie
Joined: Jun 08, 2009
Posts: 9
Location: Livermore
Birthday: Aug 09
Posted:
Fri Jul 03, 2009 8:31 am
I am brand new to this also. I've had two tastings so far and 8 cakes ordered. I meet half way at, usually, a starbucks. They're easy to find for both of us and they usually don't mind. I use baby cakes(mini cupcakes) for my tastings with the filling on top instead of frosting. I sit down we introduce ourselves then I dive right into it. Usually explain how I started, how they found me and then we go into details. I ask how many people will be attending, what kind of event it is, what ideas they have, or had in mind. Then we draw something up. I come up with two ideas and I let them choose the idea. Then we right up the contract and I get a 50% deposit. It's worked best for me and I've gottent the cake every time. As long as they find you friendly and trustworthy, and like what you've done so far, they will choose you. Don't give them the option to choose someone else, SELL YOURSELF!
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