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twistedsplinters
Junior Member
Joined: May 05, 2008
Posts: 63
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 Posted:
Tue Aug 12, 2008 7:03 am |
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This is the 1st time I have ever had this happen or heard of this happening.
I made a two layer sheetcake this past weekend, and Just got a message from the woman saying that her son loved the smash cake but some ppl at teh party complained that the cake was too moist like maybe it wasnt finsihed cooking " in some of it" and made them feel sick... I add a cake extender to all my cakes and have never had anyone tell me this. I always test the cakes with the toothpick before taking them out and there was nothing on it. She was very nice about it and finished the message off saying that everyone thought it was beautiful and just thought I would want to know.
How should I handle this? |
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cakedout
Frequent Member
Joined: Dec 20, 2007
Posts: 413
Location: South East PA
Birthday: Dec 12
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Tue Aug 12, 2008 7:39 am |
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 Gee, that's one for your books.
If you think you want to compensate her somehow, offer her a discount the next time she orders a cake....and make doubly sure that the cake is baked thru for her!  |
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twistedsplinters
Junior Member
Joined: May 05, 2008
Posts: 63
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Tue Aug 12, 2008 7:59 am |
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I sent her a reply earlier to her email and offered her a discount. . Just waiting to hear from her.. |
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cakequeen50
Forum Addict
Joined: May 01, 2006
Posts: 587
Location: georgia
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Tue Aug 12, 2008 8:08 am |
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the way she wrote the email, it sounds like she just wants to make sure you know about it. Offering her a discount is a nice thing but you should really acknowledge her "constructive criticism" by letting her know you appreciate what she had to say and you will be watchful that it doesn't happen again. She obviously liked your cake but wants to make sure that next time she orders, it will be right. |
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onceuponacake
Forum Addict
Joined: Aug 12, 2006
Posts: 598
Location: GA
Gallery Supporter Member
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Tue Aug 12, 2008 8:11 am |
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I did a cake for someone and she told my friend (who catered the party) that it was good but it was too moist..it wasnt like the publix cake they liked. uh......okay..this same person wanted me to use canned icing and i told her..no way.
i prefer moist cake, but i know there are some who prefer a cake that is a little dryer..i think its just preference |
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jmt1714
Forum SuperStar!
Joined: May 12, 2006
Posts: 2310
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Tue Aug 12, 2008 8:14 am |
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ok - stop the insanity. A cake that is underbaked and a cake that is moist are two entirely different things. an underbaked cake is gooey, not MOIST. and you certainly would have noticed it when you leveled and/torted I am sure.
I wouldn't have automatically have offered a discount. your cakes are moist, and that's what they are like. end of story. |
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twistedsplinters
Junior Member
Joined: May 05, 2008
Posts: 63
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Tue Aug 12, 2008 8:17 am |
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yeah I agree, I took it as constructive criticism, she was very polite in how she told me also so, I felt like I should offer her something  |
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bakerbear
Frequent Member
Joined: Jul 09, 2007
Posts: 224
Location: Illinois
Birthday: Jan 28
Gallery Supporter Member
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Tue Aug 12, 2008 8:25 am |
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Everyone is different...some like moist cake, others prefer dry. My hunch is that these particular customers are used to a dryer cake (with canned icing).
My advice would be to leave any future cakes for them in the oven a couple extra minutes, just for insurance. |
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melvin01
Frequent Member
Joined: May 03, 2007
Posts: 271
Location: Austin, TX
Birthday: Jun 05
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Tue Aug 12, 2008 8:30 am |
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Ha ha, instead of offering her a discount, I'd offer her a DRY CAKE!!
I agree, there is a difference between not baked and moist. |
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mcelromi1
Junior Member
Joined: Apr 21, 2008
Posts: 96
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Tue Aug 12, 2008 8:36 am |
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| jmt1714 wrote: | ok - stop the insanity. A cake that is underbaked and a cake that is moist are two entirely different things. an underbaked cake is gooey, not MOIST. and you certainly would have noticed it when you leveled and/torted I am sure.
I wouldn't have automatically have offered a discount. your cakes are moist, and that's what they are like. end of story. |
A cake that is undercooked can also become packy in the middle once its cooled, and therefore will not be gooey. She never said it was 'raw'.
Moist is probably just the term she used, being unable to think of another way to describe it.
And the poster never stated that the cake was torted. She said that it was 2 layers, possibly one sheet on top of another sheet with buttercream in between.
The customer, being unsure of what the issue was, was just informing her of the comments made by her guest. It's called feedback.
If there was a possible problem with one of my cakes, I know that I would surely like to know so that I could prevent making the same mistake again. |
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tonedna
Forum SuperStar!
Joined: Jul 19, 2007
Posts: 2916
Location: Florida..were the magic begins!
Birthday: Apr 23
Gallery Supporter Member
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Tue Aug 12, 2008 8:45 am |
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They are so used to dry cake they can't tell when they are eating a good one!.. I would offer a 10% discount of the next purchase..
Edna |
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TOMAY
Frequent Member
Joined: Nov 04, 2004
Posts: 299
Location: Monroe , NC
Birthday: Nov 01
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Tue Aug 12, 2008 8:57 am |
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Here in the south we bake pound cakes with what is called the Happy Ring which is the moist section of a well baked cake . Raw cake does not equal a dry toothpick so I think you were fine the packed most section may have been looked at as raw . |
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