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mgdsue02
Regular Member
Joined: May 14, 2008
Posts: 106
Location: Amelia, VA
Birthday: Aug 01
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 Posted:
Tue Jul 29, 2008 11:27 am |
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Maybe I worry too much, but how many of you don't hear back from customers regarding whether or not they liked your cake? I have done 5 different birthday and anniversary cakes in the last month, and not one of them has contacted me to say the cake was good, bad or indifferent! My Mom always says no news is good news but it would be nice to hear that so and so liked the cake. I guess I should just leave well enough alone and not worry. If I don't hear something then I should assume they liked the cake. If they didn't I guess they would call me and tell me. I am just getting started with my business and would love the feedback. Oh well... |
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Deana
Regular Member
Joined: Mar 25, 2005
Posts: 175
Location: Virginia Beach, VA
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Tue Jul 29, 2008 11:43 am |
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There are lots of posts regarding this very issue... very rarely will you get any feedback.. as several people have pointed out - you wouldn't call the pizzas place, or your nail salon, or the car oil changers after the fact to tell them you really enjoyed, appreciated their service. Nope - you only say something when things didn't go well.. so absolutely no news is good news!! |
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MosMom
Frequent Member
Joined: Jun 05, 2007
Posts: 237
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Tue Jul 29, 2008 12:21 pm |
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There are many times I don't hear from someone about how they liked it until they call to order another cake and then it becomes obvious they liked it. :]
I like a glowing review but no news is most definitely good news. |
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littlecake
Forum Fanatic
Joined: Sep 18, 2006
Posts: 1645
Location: the fine line between genuis and insanity
Birthday: Nov 21
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Tue Jul 29, 2008 12:25 pm |
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i do a lot of cakes....only have had a handful of phone calls telling me how much they liked it....and a few thank you notes.
however, many times they give me a nice review the next times they come in. |
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poshcakedesigns
Frequent Member
Joined: Jan 15, 2008
Posts: 483
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Tue Jul 29, 2008 12:34 pm |
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I wouldn't worry about it. Not everyone calls to give compliments. I'm sure if there was a problem you would have heard about it by now. People LOVE to complain. |
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KoryAK
Forum SuperStar!
Joined: Apr 07, 2007
Posts: 2381
Location: Anchorage, AK
Birthday: Sep 03
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Tue Jul 29, 2008 12:38 pm |
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Yep, no news is good news. However, I do send out an email survey to all completed brides to make sure it was all ok and maybe get a blurb for my site. I get 30-50% of those back. |
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ziggytarheel
Frequent Member
Joined: Aug 26, 2007
Posts: 426
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Tue Jul 29, 2008 12:54 pm |
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As a consumer, I don't like homework, and I would never think to contact a decorator to give her feedback unless I knew her, or had developed a relationship with her. Even then, I might not. I really like such relationships to be simple. And if a decorator seemed really needy, I would probably not do business with her again. Over the years, I've run into people doing business who seem needy and when I've tried to be helpful, I've always regretted it. I much prefer friendly, helpful, professional business people who don't require anything of me but my money. 
No news is good news. |
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BlakesCakes
Forum Fanatic
Joined: Aug 01, 2005
Posts: 1917
Location: Cleveland, OH
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Tue Jul 29, 2008 4:18 pm |
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I'm small scale, but I always e-mail or call a few days after delivery. I ask that when they have time, they give me feedback--good or bad. I tell them that it helps me to improve and to understand people's likes and dislikes.
I've gotten a response every time--only one mediocre one (thought a chocolate cake was just a "tad" dry, but overall, very happy).
I'm not a retail bakery. I make very custom cakes, spending extra time consulting and decorating. I feel that I have to have feedback in order to continue on the right path.
Heck, I give feedback on Ebay, so I don't really think asking for a line, or two, is an imposition.
Just my .02
Rae |
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tiny_dancer
Regular Member
Joined: Sep 29, 2006
Posts: 184
Birthday: Jul 02
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Tue Jul 29, 2008 4:30 pm |
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I always want to hear what people think but the only time I get feedback is when it's family or if it's my own kids parties and people are talking about it the whole time I am there. I usually e-mail them a couple days after the party with a little e-mail that says something to the effect "I am just checking to make sure that everything went okay. I appreciate your business and look forward to working with you in the future." Usually they will e-mail me back with something about the cake and if they don't I just take that as they liked it or they would have said something. |
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