I am so sorry about what happened to your wedding cake. I called your coordinator, because I didn't want to interrupt your wedding day, but I also wanted to email you the full story and my full apologies. The cake slid during transport, its the first time that has ever happened to me. I am so sorry that it happened to your cake. We took it right back to the shop and started over. We re-baked the bottom two tiers completely because they were unpresentable, and could not be fixed. We went ahead and brought them in boxes to the Country Club and I told them they should still be served as they were perfectly fine for eating, just not for display. Hopefully you got some carrot cake and some torted vanilla cake. The tiers we rebaked were both vanilla, as I was out of carrots and pineapple and we had no time to get more. We also did not have time to torte the tiers the way I usually do. We re-iced everything and decorated it again, and did our very best with the few hours we had to work with. I am so sorry your cake was the not the original, and I can not apologize enough. I am happy to refund you the cost of the bottom two tiers, $335.50. Just give me an address to mail the check to. Let me know if there is anything else that I can do! I am truly so sorry, and I feel terrible about it. If you would like to give me a call you can reach me at my business number: XXXXX or my cell:XXXXX
i did have no skid liner under the cake. i have a honda fit, and i keep all the seats down so the whole back of the car is flat. i laid shelf liner down over the whole back, it keeps the cake stand, the cake, and my repair kit, etc from sliding around. well, usually. i think part of the problem was that the bottom tier was carrot cake. my recipe for carrot cake is super soft and moist. i've used it in upper tiers of wedding cakes, but never in the bottom tier. i think that combined with the heat and humidity (its murder here) the bottom tier was just too soft to hold the supports upright while we were stopping for stop signs/stop lights and it just gave out.
brilandken: the stand is mine, i bought it from bakery crafts and i rent it out to brides. in an attempt to make some money, but if i keep knocking over cakes that won't do me any good.
I am so sorry this happened to you, but OMG - what an amazing recovery!! I bow down to your awesomeness.
all4cake Forum SuperStar!
Joined: Jul 02, 2006
Posts: 2141
Location: NC
Posted:
Sat Jun 28, 2008 9:03 pm
I agree with the others....amazing recovery!
superstar Forum Fanatic
Joined: Oct 19, 2006
Posts: 1471
Location: Kauai, Hawaii
Birthday: Jul 27 Gallery Supporter Member
Posted:
Sat Jun 28, 2008 9:03 pm
It will be interesting to see her reply.
etchlain Junior Member
Joined: Sep 27, 2004
Posts: 22
Posted:
Sat Jun 28, 2008 9:05 pm
It's really funny how hard we are on ourselves(cake decorators). While everyone else is seeing everything right about a cake, our eye wanders to the little wrongs that only we know about. And punish ourselves with doubt long after the cake is delivered! What you delivered was the true art of cake decorating; faced with disaster and making a tremendous recovery. Don't beat yourself up! Instead pat yourself on the back for a wonderful job!
superstar Forum Fanatic
Joined: Oct 19, 2006
Posts: 1471
Location: Kauai, Hawaii
Birthday: Jul 27 Gallery Supporter Member
Posted:
Sat Jun 28, 2008 9:10 pm
Remember, even Duff has problems & that has happened to them.
Bettycrockermommy Forum Fanatic
Joined: Jun 02, 2005
Posts: 1575
Location: Sahuarita, AZ
Birthday: Sep 23 Gallery Supporter Member
Posted:
Sat Jun 28, 2008 9:12 pm
Shorty, That is an amazing recovery!
cakesbyamym Forum Addict
Joined: Jun 22, 2006
Posts: 528
Location: Newton, NC
Birthday: Nov 11
Posted:
Sun Jun 29, 2008 1:21 am
All that I can say is WOW! at your repaired cake!!!! That looks great ~ before and after. I would definitely refund the damaged tiers for the customer.
CakeWhizz Frequent Member
Joined: Jul 01, 2007
Posts: 210
Posted:
Sun Jun 29, 2008 1:47 am
I really feel for you. A wise CCer once said that it is not how well you make a cake but how well you recover from a disaster that counts. You did an amazing job in redoing the cake and you did not fall to pieces as many would have done. Please stop beating yourself up about this and be proud of rectifying the situation so well.
spring Junior Member
Joined: Dec 31, 2004
Posts: 36
Posted:
Sun Jun 29, 2008 6:08 am
Congratulations on a remarkable save! I think you handled the situation very well...don't know that I would have been able to think so fast on my feet.
I agree with the others, to refund for the bottom 2 tiers. Was the cake cold or did you transport it at room temperature?
All I can say is that if I heard my cake was ruined, and then showed up to the reception and saw THAT CAKE, I would be overjoyed. Nice recovery!
On a side note, I feel like every weekend someone is posting about their wedding cake falling. Is there any chance LeahS could post a tutorial on using SPS? Maybe it could be a new post in the "articles" section? Sorry to hi-jack your thread, but my heart breaks for you guys every time I read one of these posts
shorty56 Newbie
Joined: Aug 24, 2007
Posts: 19
Posted:
Sun Jun 29, 2008 7:58 pm
well, i heard back from the bride just now. she doesn't seem upset, but also doesn't seem happy. i dunno if this makes me feel better or worse.....
I have to admit I didn't think the cake was your best work I had ever seen, but I guess now I know why. I'm glad no one told me yesterday though! We can talk about it when I get back next week. Right now I was wondering when you needed your cake stand back. Its sitting in our garage at the moment. If you need it back right away I will arrange for someone to bring it to you. If not I will get it to you early next week. Please let me know.
summernoelle Forum Fanatic
Joined: Mar 08, 2007
Posts: 1184
Posted:
Sun Jun 29, 2008 8:10 pm
I cannot tell you how much I admire you for pulling this off. You have a true talent! Everything will be fine with the Bride. Excellent job.
iramirez94 Regular Member
Joined: Aug 03, 2006
Posts: 193
Location: Chicago, Illinois
Posted:
Sun Jun 29, 2008 8:22 pm
I feel so bad for what happened to you. I am only a newbie.. hoping to someday be able to display the talent that you did on this recovery. BRAVO!!!
woodthi32 Frequent Member
Joined: Sep 15, 2007
Posts: 476
Location: Oneida, NY
Posted:
Sun Jun 29, 2008 8:30 pm
I, of course echo every sentiment here. I have been nauseated and actually vomitted during close calls/disasters. Your recovery is up there with the best I have ever seen, probaby the best.
NOW, PLEASE don't try to read tones in an email. It will leave you with indigestion. You have been gracious and kind, and you must hope she has enough empathy to see that and return it. Give your refund and move on wiht your head high, knowing you won a tremendous battle that most of us could never have won. I KNOW I couldn't have. And don't decide how the bride feels right now. EMAILS can be a funny thing.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum You can attach files in this forum You can download files in this forum
at your repaired cake!!!! That looks great ~ before and after. I would definitely refund the damaged tiers for the customer.
