| Author |
Message |
christeena
Forum Addict
Joined: Jun 19, 2006
Posts: 861
Location: IN
Birthday: Jun 08
|
 Posted:
Tue Jun 03, 2008 10:13 am |
  |
Do you have your "smaller" cake orders sign a release or contract? I know in my wedding contract I state that no refunds will be given for "alleged" bad cake if I do not get a sample of it within 2 days of the event to check out the problem. I'm thinking of doing this for smaller cakes too 'cause people are getting crazy about getting something for nothing! The large restaurant/bakery I work at now requires a release to be signed and any "bad" cake to be brought in so that the baker can see what happened. I agree with aswartzw as how it is even possible for a cake to sour! Mold yes - sour no way! Have you dealt with this person before? Is she asking for a refund? I would tell her that without a sample of the cake for you to check out that the best you can do is 10% off her next order. She is just wanting it free!  |
|
|
    |
 |
|
|
|
Cakery
Regular Member
Joined: Dec 17, 2006
Posts: 146
Location: Missouri
|
| Posted:
Tue Jun 03, 2008 10:26 am |
|
I'm like everyone else.....I'm thinking she's wanting a FREE cake. I called her back and of course....they threw it out and it's in the trash now...go figure!!! On the Duncan Hines thing....I made several other white cakes this past weekend too.....no one else has called with a problem?? Like I said....30 years in business and never had someone say the cake was SOURED? It's her word against mine....and I do have a sign in my shop that says they are responsible for transport and storing their cakes once it leaves my shop. I even told her to place it in the fridge....since she wasn't serving it till Sunday....which she didn't. I told her that since she didn't bring the cake back in to me to check it out.....it's best she just gets her cake from Wal-Mart then. I'm not giving her a FREE cake. I'm not worried about my reputation over this one cake....not in 30 years! LOL |
|
|
 |
|
|
littlecake
Forum Fanatic
Joined: Sep 18, 2006
Posts: 1646
Location: the fine line between genuis and insanity
Birthday: Nov 21
|
| Posted:
Tue Jun 03, 2008 11:23 am |
|
when i worked at albertsons....they put "cake tables" out on the floor....no refridgeration...for days and days....didn't pull them until they started looking bad....no "sour" cake there.
i say forget her....let her go on to her next scam. |
|
|
 |
|
|
Cakery
Regular Member
Joined: Dec 17, 2006
Posts: 146
Location: Missouri
|
| Posted:
Tue Jun 03, 2008 11:31 am |
|
littlecake....RIGHT ON.....I mentioned to her that I know our Wal-Mart will take the cakes and place them on a metal rack....and has a sign that says..."Opps, baked too much" and it holds the old decorated cakes on there that they couldn't sell....and the date that is on it....has been 4 to 5 days later?? And that's been sitting out of a cooler and they still sell those at a lower cost. My main thing was to even find out if anyone else had EVEN HEARD of a cake soured or not....LOL |
|
|
|
|
|
Children
Junior Member
Joined: Jan 30, 2007
Posts: 60
|
| Posted:
Tue Jun 03, 2008 11:07 pm |
|
When you bake your cake do just use the cake mix or do you add sour cream and those kind of ingredients? That is all I can think of on the "sour" taste. She's most likely trying to get something for free. |
|
|
|
|
|
ziggytarheel
Frequent Member
Joined: Aug 26, 2007
Posts: 427
|
| Posted:
Wed Jun 04, 2008 3:54 am |
|
It's early and maybe I'm not thinking clearly, but I seem to remember a thread a few months back about some bad DH mixes? Just certain lot numbers? Anyone else remember this?
Other than that, sour cake sounds....crazy! |
|
|
|
|
|
michellenj
Forum Fanatic
Joined: Jul 10, 2007
Posts: 1588
Location: Macungie, PA
|
| Posted:
Wed Jun 04, 2008 4:15 am |
|
I think she just didn't like it, or it tastes different from the ones she usually gets, or something like that. There's no way it "soured". |
|
|
|
|
|
|
|
