Joined: May 16, 2006
Posts: 2407
Location: West Chester, OH
Birthday: Dec 03
Posted:
Wed Apr 02, 2008 10:30 am
Melvira wrote:
Hey Debi... I was the key person on a committe in charge of a conversion once... I was 18 and he was the hottest homosexual man I've ever met! That didn't go smoothly either!
Here is your official statement you are looking for:
1. Of course we know there is a problem and of course we are working on it.
2. It is not an issue of funding, of course we can always use more help, but we have, after the last hardware upgrade, probably 4 times more processing power than we should need to server the traffic level.
3. There is something causing the servers to crash, and we do not know what exactly.
4. Some people are assuming that it is just the two of us working on this issue, but it is not, we have a number of people from our hosting datacenter working on the problem as well.
5. For those people who are upset that we are not responding to this thread quickly enough, when there are problems keeping the site online, the last thing we are doing with our time is reading the forums, we are monitoring and working on the servers.
6. DO NOT CONTACT OUR SPONSORS seeking additional help. It is not their fault, it is not a financial issue.
7. As a few people mentioned, technical problems sometimes take time to solve. Does a Doctor always get a diagnosis correct the first time? No, sometimes it is a matter of guess and check.
8. A lot of people here are making un-informed guesses as to what our challenges are, what parts of the site are causing the issues, and what needs to be done. Please try to refrain from this type of guessing as it causes the masses to get caught up in the wrong issues, leads to a bunch of unnecessary emails to jackie and I, and just complicates the issue.
9. Jackie and I DO know who to build and run a website, that is our profession, not a hobby. However, the foundation on which cake central was built was never meant to handle this many people, and so we have an issue of having to re-write the core code to be more scalable. This code should be ready in about 60 days, if we can get the servers stable enough to let us focus on that.
10. In summary, As always, this site is free, it will remain free, our problems are not an issue of finance at this moment, we are using all the resources at our disposal to figure out what is crashing the servers.
Thanks dragonfly you are always on top of everything!..Of course I haven't been able to come in here for the last few days!..
Thanks!
Edna
Last edited by tonedna on Wed Apr 02, 2008 11:45 am; edited 1 time in total
ShirleyW Forum SuperStar!
Joined: Sep 23, 2006
Posts: 11493
Location: San Francisco Bay Area, Concord, California
Birthday: Apr 06
Posted:
Wed Apr 02, 2008 10:38 am
jkalman wrote:
I think a simple hang in there we are working on it wold be nice. I certainly understand this being a part time thing for them since they make nothing from this site, but don't leave the community you created hanging.
I think CC has grown too big for it to remain a part time venture and run smoothly. Again.. my thoughts not necessarily fact. I'd be more than happy to donate if I thought it would help. But if money isn't the issue.. I am not going to donate to a site that may or may not be there when I need it. It's been much better in the past 2 days than it has been, but will it last?
I am not being snotty or anything. I think that a simple Hey.. we know the site has been moodier than a woman without chocolate while PMS'ing and we are working on fixing the problem.. would be nice to see.
I will say again that I would gladly pay a yearly fee to fund better programming and overall smooth running of this great site. The format here is great and the people are great too and I really appreciate all of the hard work that goes into running this place. It just plain stinks that this place can't run smoothly.
Well said Jeanne. I think that's all members want, reassurance of some kind from Heath and Jackie. I would not have even posted my original question had I been able to send a PM directly. Whether it closes or not is not up to us, but I know I would like to have an answer one way or the other.
Ironbaker Forum SuperStar!
Joined: Apr 25, 2005
Posts: 2288
Location: Atlanta, GA
Birthday: Oct 02
Posted:
Wed Apr 02, 2008 10:49 am
fondantgrl wrote:
$5.00 for the whole year is $0.42 a month !!! I don't think that is a lot considering how much fun we get from here , not to mention all the recipes available and the knowledge we get from eachother.
We pay a LOT more than this for a gallon of gas..
hell, we pay a lot more for this in ingredients! Our hobby/passion/interest/love is not a cheap one by any means when you think of all the ingredients, supplies, tools, gadgets and toys we buy/want/need/covet. CC is yet another one for me (probably THE most valuable!) and I'd gladly pay for it as I would to get more sugar, flour, cake boards and other necessities of the trade.
But I know it will probably not come to that as I know J/H want to keep this site free and available to all, which I respect. I will happily wait it out, they will get there.
Jackie Site Admin
Joined: May 11, 2004
Posts: 1129
Location: Tacoma, WA
Birthday: Oct 20
Posted:
Wed Apr 02, 2008 11:46 am
As most of you already know... CakeCentral.com has been experiencing non-stop problems since our hardware move last week.
we are very aware of the problems and are working as fast as we can to get this website stable.
Please hang in there!
This whole frustrating past few weeks has not just been 1 problem but a series of problems. We fix 1 thing, and 2 more things break.
We have a team of highly skilled technicians working on the hardware and the software to fix all of the problems permanently.
Cakecentral.com is not going anywhere... however my hair is from pulling it out
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That didn't go smoothly either! 
I don't think that is a lot considering how much fun we get from here , not to mention all the recipes available and the knowledge we get from eachother.
