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heavenscent
Forum Addict
Joined: Nov 08, 2005
Posts: 838
Location: Lewisville TX
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Sun Mar 30, 2008 9:43 am |
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OK so I had a lady who called & asked me to make a baby shower cake. She told me on the phone she wanted a light blue 8inch & 10 inch square cake. The bottom tier I used the diamond mat & top the dot mat for the dots & where the lines were joined I put some dragees that were oyster colored which where a pale cream color which she said she wanted cream for the dots. She loved the idea of using the dragee. I told her I would do a fondant bow on top. However the drages could not be matched to so I had to use a ribon. I was already over booked with my daughters 3 tier bday cake & a conformation cake. The final cake turned out to be beautiful & I was very happy with it. Fast forward to the next day they show up to get the cake. They ohh & awe over it say how beautiful it is. I left to go to the kitchen to get a knife to open the box I had taped & should not have done. During the 10 seconds I was gone they decided the colors would clash with the table cloth. They tried to say it was teal which it was far from it & said they wanted it to be a baby blue color. Not what she had told me on the phone. Then tried to complain about the bow not being fondant ok I will give them that. I was charging them 75 for the cake which was low anyways. I offered them a discount did not know what else to do. They went outside and talked about it they decided against taking the cake. This was at 3:30 the shower was the next day I have no idea what they were going to do for a cake. The mom I think was the problem the girl who orderd it would have taken it. The mom said in a snotty tone have you ever had this problem before. I wanted to say no you are the first nasty person I have come across lady. I ended up giving the cake to the local fire station who was happy to have it. One of them told me he watched charm city cakes & my cake was as great as those. I don't know about that but it made me feel much better. My daughters cake was a hit & I had people asking from all over the buisness we had her party at where I got it from. When I told them I made it they were impressed. By the way it was a version of Shugar Shacks Dora cake which I could not have done with out her help. Thanks Sharon!. The oth  |
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heavenscent
Forum Addict
Joined: Nov 08, 2005
Posts: 838
Location: Lewisville TX
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Sun Mar 30, 2008 9:46 am |
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the other conformation cake they were very happy with. I wondered if I should have offered to scrape it off & redo it but was told they would have found something else to compain about. Hubby was mad at the situation & my ego took a hit but at least the weekend is over & done with |
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Kiddiekakes
Forum SuperStar!
Joined: Jul 07, 2004
Posts: 5562
Location: Calgary,Alberta,Canada
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Sun Mar 30, 2008 9:50 am |
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Man...some people.I would have said fine..and escorted them out!!! Oh yah...don't call again!!! Not!! |
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Amia
Forum Fanatic
Joined: Mar 05, 2007
Posts: 2360
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Sun Mar 30, 2008 9:54 am |
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For future customers, charge a non-refundable deposit to at least offset the cost you spent making the cake. I'm angry for you!  If people aren't going to be absolutely crystal clear on what they're wanting, then why should you be out the costs? People are so inconsiderate these days. The cake sounded really pretty to me. I doubt anyone would've looked at the cake and notice it "clashed"...if it even did clash. |
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heavenscent
Forum Addict
Joined: Nov 08, 2005
Posts: 838
Location: Lewisville TX
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Sun Mar 30, 2008 7:57 pm |
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thanks so much for the support |
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AKA_cupcakeshoppe
Forum Addict
Joined: Feb 10, 2008
Posts: 1810
Location: Pinas!
Birthday: Oct 08
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Sun Mar 30, 2008 8:05 pm |
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so you didn't get paid at all? seriously??? that SUCKS! |
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Sugar_Plum_Fairy
Forum Fanatic
Joined: Aug 30, 2006
Posts: 2644
Location: Somerset County, NJ
Birthday: Jun 03
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Sun Mar 30, 2008 8:07 pm |
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I guess this falls under the topic of 'hindsight'. I'd say from now on you might want to write everything out (or type), then have them read and sign it. This way no one can argue that the colors, decorations, etc. were not what they wanted/ordered.
Sorry it turned out that way, but at least you got a bunch of business resulting from your daughter's cakes (BTW congratulations on your daughter's b-day and confirmation and the incoming business, too!). |
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servingzero
Frequent Member
Joined: Sep 13, 2007
Posts: 218
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Sun Mar 30, 2008 8:07 pm |
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hopefully you took pics (I dont see one matching the description in your photos) and it will at least be a portfolio picture for you. We'd love to see it, especially since you're proud of it.
They are just trying to get something for nothing. Some people are just ridiculous. |
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indydebi
Forum Matriarch
Joined: Jul 07, 2006
Posts: 23750
Location: Indianapolis IN
Birthday: Jan 19
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Sun Mar 30, 2008 9:09 pm |
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Cakepro
Forum Fanatic
Joined: Jul 09, 2005
Posts: 3821
Location: Houston
Birthday: Dec 10
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Sun Mar 30, 2008 10:23 pm |
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Wow, those people WERE nasty!
You turned a terrible situation into a great one when you donated the cake. Hopefully that will bring you some business too (you know, "when a door closes, a window opens" kinda thing). 
~ Sherri |
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Curtsmin24
Frequent Member
Joined: Feb 05, 2008
Posts: 367
Location: florida
Birthday: Oct 28
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Sun Mar 30, 2008 11:06 pm |
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SHe probably thought you would give it to her for free. Or maybe she was just being cheap!!  |
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