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kathik
Forum Addict
Joined: Sep 20, 2006
Posts: 980
Location: Central NJ
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 Posted:
Fri Aug 03, 2007 2:23 pm |
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Okay, I originally quoted $125.00 delivery charge because the venue is 2 hours away and gas prices are crazy!  I told her I need to know at signing of contract so I could block out that time for her. I mean we are talking about at leat 4.5 hours! She opted to pick it up because she didn't want to pay the delivery charge.
Now, her mother wants her to have it delivered. I don't have any bookings that day, but I did want to spend it with my family because my son is leaving for school at the end of the month. Is it fair for me to charge a higher amount since it is so last minute because I have to juggle my schedule to accomodate her? I'm not worried about her choosing to pick it up instead (based on price) since that was the plan anyway.
Thanks,
Kathi
P.S. Oh, and my husband just reminded me, we would have to reschedule a private class we are taking with the Rabbi. |
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kathik
Forum Addict
Joined: Sep 20, 2006
Posts: 980
Location: Central NJ
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Fri Aug 03, 2007 2:41 pm |
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Anyone??? Please share your opinion. She wants me to call before Shabbos starts which is in about 2 hours. Talk about giving me time to think!
Kathi |
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Doug
Forum SuperStar!
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Joined: Jun 28, 2005
Posts: 7996
Location: NC
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Fri Aug 03, 2007 2:46 pm |
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your script for talking to her:
"I'm sorry, but since you did not originally opt to have the cake delivered, I've already booked other appointments for that day which prevent me from delivering the cake.
You will have to arrange to have it picked up."
----
she doesn't need to know who the appts. are with (son, private class, the mop, your bed!)
one of the best tidbits of time management advice I ever learned was to purposefully schedule ME time -- and then when some asks if you are free: Sorry, I have an appt. already. -- none of their beeswax who the appt. is with.
also: "Lack of planning on your part, does not constitute an emergency on my part."
Have a blessed Shabbos! |
Last edited by Doug on Fri Aug 03, 2007 3:07 pm; edited 2 times in total |
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missnnaction
Forum Addict
Joined: Jun 12, 2005
Posts: 620
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Fri Aug 03, 2007 2:48 pm |
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I wouldn't do it... She had plenty of time and for her or her mother to decide at the last minute that they want it delievered is unacceptable... You should tell her the truth.. that you have already made plans and that you can't change them... |
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missnnaction
Forum Addict
Joined: Jun 12, 2005
Posts: 620
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Fri Aug 03, 2007 2:49 pm |
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Yeah... exactly what Doug said.... |
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briannastreats
Frequent Member
Joined: May 06, 2007
Posts: 398
Location: Virginia Beach
Birthday: Feb 02
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Fri Aug 03, 2007 2:50 pm |
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I would either charge extra for a last minute delivery, or tell her she needs to arrange to have it picked up (as stated in the contract she signed) or she can cancel the cake without a refund. I would maybe find a nicer way to say it, but she signed a contract with you, and you scheduled your life around that contract for that particular day. Or could she meet you half way, but you still charge the full delivery amount you previously quoted her?? |
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cakesbyamym
Forum Addict
Joined: Jun 22, 2006
Posts: 549
Location: Newton, NC
Birthday: Nov 11
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Fri Aug 03, 2007 2:58 pm |
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Other bookings or not, she opted for pick up and that's that. I'd have "other appointments" on my schedule...which you do...maybe not THAT day...but you DO have other appointments. Not your problem anymore... Delivery charge or no, she should've thought about that prior. I wouldn't do it. Period.
Amy |
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ntertayneme
Moderator
Joined: Apr 13, 2005
Posts: 2750
Location: Lake Charles, Louisiana
Birthday: Nov 01
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Fri Aug 03, 2007 3:00 pm |
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If I had to deliver it, she'd come pay me up front the delivery charges and I'd definitely charge her (possibly double the amount) to do it since she infringed on "ME" time like Doug said.... I mean, come on, 8 days before a wedding and they think they can just call and say "oh yeah, by the way, can you deliver my cake now?" and think you can just drop everything to accomodate? Yeah, I'd drop it alright with a fee for double the normal delivery charges for taking time away from my family... or if you don't want to do it, do as Doug stated and just tell her you cannot do it now.... just my opinion of course, but it really gets under my skin the way people think we can just rearrange our lives to arrange everything perfectly for theirs... *sigh* |
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lillykaci1
Frequent Member
Joined: Dec 11, 2006
Posts: 242
Location: Waco, TX
Birthday: Aug 19
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Fri Aug 03, 2007 3:04 pm |
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I totally agree, and if you do deliver it yes it is fair to charge more at the last second. What does she expect everything to go her way or something.. |
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MicheleH
Regular Member
Joined: Jun 05, 2005
Posts: 143
Location: Iowa
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Fri Aug 03, 2007 3:11 pm |
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I must be the only sucker in the bunch!! I would probably deliver it because I don't like confrontation and would be afraid that I'd send the bride/MOB over the edge so close to the wedding. I'm a big softie though!
Could you possibly find something fun for the whole family to do at the site that way they could ride along with you and make a day of it? |
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ntertayneme
Moderator
Joined: Apr 13, 2005
Posts: 2750
Location: Lake Charles, Louisiana
Birthday: Nov 01
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Fri Aug 03, 2007 3:21 pm |
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LOL... MicheleH, you sound so much like my sister .. she's exactly like that ... she'll get a call and someone will completley change their plans; she'll change everything she had planned to accomodate them and try to think of something positive to gain from it .. there's nothing at all wrong with that but it just comes a time though that you have to stop letting people walk over you and take control of your life.. I know the bride and MOB have a lot on their plates to get done and their nerves are frayed along about right now; however Doug nailed it right on the head when he said "Lack of planning on your part, does not constitute an emergency on my part." |
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bobwonderbuns
Forum SuperStar!
Joined: Nov 17, 2006
Posts: 4028
Location: one block from the edge of the earth...
Birthday: Nov 01
Gallery Supporter Member
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Fri Aug 03, 2007 3:24 pm |
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Exactly what everyone else said -- no, no and no. I'm dealing with a mother of the bride and I made it quite clear to her that on Aug. 1st, which is exactly one month before the blessed event, all details are FINAL, including delivery and NOTHING is up for change, I don't care if the sky is falling!! I even made her sign a contract to that effect and (Lord willing) I won't see her until after the wedding when I pick up my stuff.
That's the one thing about these bridezillas and their moms, they expect us to be at their beck and call, and it escapes them that life just does not work that way. Stick to your guns sweetie!! God is FAR more important than bridezilla!   |
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indydebi
Forum SuperStar!
Joined: Jul 07, 2006
Posts: 15621
Location: Indianapolis IN
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Fri Aug 03, 2007 3:31 pm |
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| missnnaction wrote: | | Yeah... exactly what Doug said.... |
Ditto.
In my job with a manufacturer, I would have to schedule orders thru the factory. I had one customer who canceled his order. Ok...no problem. He calls back 2 days later and wants the order reinstated. I told him there was a 6 week leadtime. He tells me he should be able to get them on the same original date "....because you had them scheduled already!"
I told him, "When I canceled your order, I had 15 other CSR's with other customers just waiting for an open time slot. That time in the factory schedule was filled within 15 seconds of me entering the 'delete' key. If you want back in the schedule, you'll have to get in line with everyone else. We cannot leave a slot open in the off-chance that you will call back in 2 days because you've changed your mind."
(And some of you wonder where I get my hard-a$$ attitude!)
Same here ..... she told you no delivery. She cannot expect you to leave that time open just in case she calls you at the last minute because she's changed her mind.
A 10 minute delivery .... I'd say go ahead and do it. But she's asking you to take up your entire day.
A 2.5 hour drive one way .... to give that some perspective, you can drive across the entire state of INdiana in about 2 hours. (well .... if you drive like ME you can!).
HOld your ground. This is business .... not personal. If I were to do this last minute, I'd have to charge time-and-a-half because it would throw my driver into overtime. (and for the record .... I wouldn't do it). |
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cambo
Forum Fanatic
Joined: Jul 15, 2005
Posts: 1806
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Fri Aug 03, 2007 3:32 pm |
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Oh sweetie....I wouldn't do it....ditto Doug's advice. |
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step0nmi
Forum SuperStar!
Joined: Oct 02, 2006
Posts: 2901
Location: WI
Birthday: Feb 02
Gallery Supporter Member
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Fri Aug 03, 2007 3:40 pm |
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Indydebi is right! IF you are going to do it then you would have to charge time and a half. Just like if anyone worked over time at their job that is what they would receive. So...$200! Since you quoted $125 before and just upping it $15 since it's last minuet to make it even!
I wouldn't do it though...you are booked now! For all she knows it's a cake!! |
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